Operations Manager

KAG SERVICES INC; Coffeyville (KS); On-site; USD 70,000 - 100,000; Full time

Job summary

KAG SERVICES INC. is seeking a Regional Operations Manager to oversee operations, personnel, and customer service within a defined geographic region. Responsibilities include planning, staff guidance, driver scheduling, and recruitment to support growth and strong customer relationships.

The role emphasizes safety compliance, effective communication, and leadership across teams to ensure service excellence and operational efficiency in the assigned region.

Qualifications

• Bachelor degree in business or equivalent work experience.
• Background in transportation.
• Manage staff and operations.
• Excellent people skills and communication.

Responsibilities

• Develop operating plans for the regional operation.
• Serve as point of contact for drivers regarding policies and payroll.
• Set up schedules for drivers.
• Recruit drivers/owner operators.
• Engage with customers to drive growth and enhance relationships.
• Resolve customer issues and promote high-quality service.

Skills

People management

Communication

Driver recruitment

Customer relationship

Safety compliance

Education

Bachelor degree in business

Job description

Position SummaryThis position is accountable for the operation, personnel management, and the service to customers within a specified geographic region.Essential FunctionsDevelop operating plans for the assigned regional operationServe as point of contact for drivers regarding issues/questions pertaining to organizational policies, payroll, benefits, etc.Set up schedules for driversRecruit drivers/owner operatorsEngage with customers to drive growth and enhance relationshipsResolve customer issuesEnsure that the safety values of the organization are followedAssist, support and direct managersManage, coach, discipline, and evaluate staffBachelor degree in business or equivalent work experienceBackground in transportationGood people skillsAbility to communicate effectively both verbally and writtenNote: The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities and skills required of associates so classified. Management retains the right to assign or reassign duties at any time. Job description is subject to change. All employees of the Company are expected to:Promote positive work habits including effective and timely communication, teamwork and respect for co-workers.Provide constructive guidance to other employees and representatives of third parties.Contribute to providing the highest quality of products and services to customers.#LI-ONSITE#LI-LA1