Operations Manager

DoubleTree by Hilton Hartford Downtown; Clay Arsenal (CT); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Health Insurance

Paid time off

Holiday pay

On Demand Pay

Pet Insurance

401k Plan

Hotel Discounts

Shoe subsidy

Job summary

Waterford Hotel Group is seeking an experienced Operations Manager to oversee all hotel operations, including Front Office, Housekeeping, Food and Beverage, and Engineering/Maintenance. You will drive guest satisfaction and maximize financial performance while upholding standards and procedures.

You will lead a team, ensure payroll and inventory controls are in place, and coordinate with management on audits and staffing decisions. Strong communication and leadership are essential for success.

Qualifications

• High school diploma or GED is required.
• An Associate’s degree in Hotel and Restaurant Management, Hospitality, Business Administration, or related major is a plus.
• 4 years experience (2 years with an Associate’s degree) in guest services, front desk, housekeeping, or related professional area.
• Experience implementing payroll and inventory cost controls.
• Staff management experience preferred, and a thorough background check is required.

Responsibilities

• Create and maintain a motivating, empowered team environment focused on service excellence.
• Monitor guest satisfaction results and develop plans to improve weaknesses and build on strengths.
• Publish guest satisfaction results and respond to feedback promptly.
• Ensure excellent customer service and accessibility for all guests.
• Address guest concerns proactively and uphold hospitality standards.
• Oversee annual quality audits with GM and maintain key control programs.
• Review financial statements and performance data to drive productivity and profitability.
• Participate in interviewing and hiring decisions and conduct timely new-hire orientations.

Skills

Guest services

Front desk

Housekeeping

Payroll controls

Inventory controls

Staff management

Education

High school diploma or GED

Associate’s degree in Hotel and Restaurant Management, Hospitality, Business Administration, or related major

Job description

ABOUT US

At Waterford Hotel Group we pride ourselves on cultivating a workplace that feels like home and brings out the best in you, each and every day. We celebrate your successes, your strengths will be appreciated, and a place where each of us can truly be ourselves. We offer competitive compensation and benefits, a tight-knit and supportive work environment, plus numerous opportunities for professional development and advancement. Come for a JOB, stay for a CAREER.

The Ideal Candidate for this Position

As a hotel Operations Manager, you will be responsible for providing oversight and staff management, for all functions within the hotel Operations departments, including Front Office, Housekeeping, Food and Beverage and Engineering/Maintenance. You will strive to continually improve guest and employee satisfaction, and to maximize the financial performance of the department, while ensuring that standards and procedures are consistently being followed.

Your specific duties in this role will include:

• Creating and nurturing a work environment that emphasizes motivation, empowerment, teamwork, continuous improvement, and a passion for providing service
• Examining employee and guest satisfaction results, and developing game plans to attack need areas while expanding on areas of strength
• Publishing all guest satisfaction results in a timely fashion, including all guest satisfaction forms, comment cards. and guest letters
• Providing excellent customer service by being readily available to and approachable for all guests
• Addressing guest concerns in a proactive manner
• Ensuring that all team members meet or exceed all hospitality requirements
• Assisting in performing required annual Quality audit with GM
• Ensuring that a viable key control program is in place
• Reviewing financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement
• Interviewing candidates and assisting in making hiring decisions
• Ensuring that orientations for new team members are thorough and completed in a timely fashion

Job Requirements

We are looking for a hotel Operations Manager who combines meticulous professionalism with a friendly, welcoming, and energetic personality. It is important that you are able to effectively manage P&L and financials to ensure your location’s continued profitability. You should also display excellent verbal and written communication and interpersonal skills as well as strong customer-service and marketing abilities.

Specific qualifications for the role include:

• High school diploma or GED; Associate’s degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major, a plus
• 4 years experience (2 years with an Associate’s degree) in the guest services, front desk, housekeeping, or related professional area
• Experience in implementing payroll and inventory cost controls
• Staff management experience, a plus
• You must be able to pass a thorough background check

Benefits

WATERFORD HEALTH AND WELLNESS

Health Insurance is available on the first of the month after hire!

We value the health and wellness of you and your family. Full time associates can enroll in medical, dental and vision coverage and part-time associates averaging 17.5 hours a week can enroll in dental and vision coverage. Everyone’s needs are different and there is something for everyone with numerous supplemental insurances to choose from.

We know that life gets in the way, and YOU deserve to recharge.

Full-time associates receive paid time off within the first 90 days of employment. We also offer paid holidays for eligible associates. If you stick with us for five years or more, enjoy paid days off for your Birthday and Employment Anniversary date!

EXCITING EXTRAS

On Demand Pay -Why wait for pay day – get your pay when you need it 24/7.

Pet Insurance -We cover the whole family, and all associates are eligible for discounted pet insurance.

401k Plan -Nobody wants to work forever, start planning for your future now.

Hotel Discounts -It’s one of the biggest industry perks.

Shoes for Crews -All associates are eligible for a shoe subsidy through Shoes for Crews.

For more information about Waterford Hotel Group, please visit our website at www.waterfordhotelgroup.com.

EOE/M/F/D/V

Source: Hospitality Online