Operations Manager

Amped Fitness; Cincinnati (OH); On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

Employee discounts

Career growth and advancement

Part of a rapidly growing fitness品牌

Job summary

Amped Fitness is opening a new location and seeks an Operations Manager to lead pre-sale, grand opening and ongoing operations. You will supervise the front desk, drive membership acquisition and retention, and ensure the club energy reflects the Amped brand daily.

Ideal candidate brings fitness industry pre-sale experience, strong leadership, and a track record of coaching teams to achieve membership goals in a fast-paced environment.

Qualifications

• Fitness industry pre-sale experience required.
• Previous leadership or management experience within the fitness industry
• Proven ability to drive membership acquisition, lead conversion, and member retention within a fitness environment
• Strong understanding of how front-of-house operations directly impact membership growth, member experience, and long-term retention
• High-energy, confident, and outgoing personality
• Strong communication and relationship-building skills
• Ability to lead, coach, and hold a team accountable
• Strong organizational and time-management skills
• Comfortable operating in a fast-paced, high-expectation environment
• Proactive, solution-oriented, and ownership-driven
• Ability to create energy while maintaining structure and operational discipline
• Passion for fitness, people, and delivering an exceptional experience

Responsibilities

• Lead and support pre-sale and grand opening operations
• Drive membership acquisition through prospecting, tours, referrals, events, lead follow-up, and membership conversion
• Drive membership retention by proactively addressing member concerns, strengthening relationships, and creating an exceptional ongoing member experience
• Monitor membership production and retention KPIs and coach the team around opportunities for improvement
• Recruit, train, coach, and develop front desk team members
• Create staff schedules and ensure proper coverage
• Deliver a high-energy, welcoming member and guest experience
• Oversee check-ins, tours, membership inquiries, and front desk operations
• Drive team accountability around membership production and operational KPIs
• Maintain strong customer service and resolve member concerns
• Develop a front desk team that understands its role in both acquiring new members and protecting the existing member base
• Create opportunities for continued member engagement through tours, fitness introductions, events, referrals, and consistent relationship-building
• Monitor inventory including beverages, retail items, supplies, and operational materials
• Ensure front desk systems, processes, and daily workflows are executed consistently
• Support local marketing, promotions, events, and social media initiatives
• Maintain a clean, organized, professional, and energetic club environment
• Lead by example and protect Amped Fitness standards and culture

Job description

OPERATIONS MANAGER – GRAND OPENING / PRE-SALE

Amped Fitness

Full-Time | In-Person

Amped Fitness is preparing for another grand opening, and we are looking for an experienced Operations Manager to help lead pre-sale and grand opening operations.

Pre-sale experience in the fitness industry is required.

At Amped Fitness, we are more than just a gym. We are an experience. Our culture is built around pride and care, effort and work ethic, and taking control through ownership.

We believe every person who walks through our doors should leave feeling better than when they came in. That standard starts with our leadership team.

POSITION OVERVIEW

As an Operations Manager, you will play a major role in building the culture, team, and operational foundation of a new Amped Fitness location.

This position will support the club through pre-sale, grand opening, and ongoing operations. You will lead the front desk team, drive member engagement, maintain operational standards, and ensure the energy of the club reflects the Amped brand every day.

Membership acquisition and retention are major components of this role. The Operations Manager is expected to actively drive new membership production while also protecting the existing member base through exceptional service, relationship building, proactive problem‑solving, and consistent follow‑up. You will coach your team to create new opportunities, convert prospects, strengthen member relationships, and identify retention opportunities before they become cancellations. This is a hands‑on leadership role for someone who thrives in a fast‑paced environment, leads from the front, takes ownership of results, and understands that a successful operation must be able to both bring members in and keep them engaged.

WHAT YOU’LL DO

• Lead and support pre-sale and grand opening operations
• Play a significant role in membership acquisition through prospecting, tours, referrals, events, lead follow‑up, and membership conversion
• Drive membership retention by proactively addressing member concerns, strengthening relationships, and creating an exceptional ongoing member experience
• Monitor membership production and retention KPIs and coach the team around opportunities for improvement
• Recruit, train, coach, and develop front desk team members
• Create staff schedules and ensure proper coverage
• Deliver a high‑energy, welcoming member and guest experience
• Oversee check‑ins, tours, membership inquiries, and front desk operations
• Drive team accountability around membership production and operational KPIs
• Maintain strong customer service and resolve member concerns
• Develop a front desk team that understands its role in both acquiring new members and protecting the existing member base
• Create opportunities for continued member engagement through tours, fitness introductions, events, referrals, and consistent relationship‑building
• Monitor inventory including beverages, retail items, supplies, and operational materials
• Ensure front desk systems, processes, and daily workflows are executed consistently
• Support local marketing, promotions, events, and social media initiatives
• Maintain a clean, organized, professional, and energetic club environment
• Lead by example and protect Amped Fitness standards and culture

WHAT WE’RE LOOKING FOR

• Fitness industry pre‑sale experience required
• Previous leadership or management experience within the fitness industry
• Proven ability to drive membership acquisition, lead conversion, and member retention within a fitness environment
• Strong understanding of how front‑of‑house operations directly impact membership growth, member experience, and long‑term retention
• High‑energy, confident, and outgoing personality
• Strong communication and relationship‑building skills
• Ability to lead, coach, and hold a team accountable
• Strong organizational and time‑management skills
• Comfortable operating in a fast‑paced, high‑expectation environment
• Proactive, solution‑oriented, and ownership‑driven
• Ability to create energy while maintaining structure and operational discipline
• Passion for fitness, people, and delivering an exceptional experience

Benefits include:

• Employee discounts
• Career growth and advancement opportunities
• The opportunity to be part of a rapidly growing fitness brand

If you have the energy, leadership, work ethic, and operational mindset to help build something from the ground up, we want to hear from you.