Operations Manager

WorldICRA; Chicago (IL); On-site; USD 70,000 - 81,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Advancement opportunities nationwide

Job summary

Managed Labor Solutions, a nationwide leader in rental car outsourcing, is seeking an Operations Manager for a fast-paced airport location. You will lead Supervisors and hourly staff, manage labor costs, and ensure safety and client satisfaction in a dynamic setting.

You will publish plans, coordinate with the client, reconcile hours, and drive productivity. Applicants should have at least one year of management experience, a HS diploma or GED, and the ability to work inside client systems.

Qualifications

• At least 1 year of management experience
• High school diploma or GED; associate or bachelor's preferred
• Rental car or fast-paced operations leadership with cost accountability
• Able to explain labor forecasts vs. actuals and manage workloads
• Familiar with client systems (COMPASS, DAYTONA, Service Notes) and reporting

Responsibilities

• Run the Plan of the Day and publish it to supervisors and leads
• Submit an accurate, timely daily flash to track productivity and profitability
• Staff to the labor plan and challenge overtime
• Review accident and incident reports
• Manage and post employee schedule in client system
• Lead safety program and ensure compliance

Skills

Management experience

Labor cost control

Scheduling

Safety awareness

Education

High school diploma or GED

Associate or Bachelor’s preferred

Tools

COMPASS

DAYTONA

Service Notes

Job description

Run the floor. Hit the plan. Build the bench.

Managed Labor Solutions, a nationwide leader in rental car outsourcing, is hiring an Operations Manager for a fast-paced airport location. This position is an excellent opportunity with advancement possibilities for demonstrated leaders who believe in providing top-notch service in asafe and fun work environment. Qualified candidates will have prior management and leadership experience in a rental car or other fast-paced, similar work environment.

Reports to: Area Manager

Manages: Supervisors, Leads and hourly team

Scope: Single site - all shifts

Accountable for: Labor, turns and safety

What you'll do daily:

• Run the Plan of the Day and publish it to supervisors and leads
• Submit an accurate, timely daily flash to track the sites productivity and profitability
• Send the daily site summary. Collect shift summaries from leads and supervisors — especially out-of-scope work performed.
• Staff to the labor plan. Challenge overtime.
• Review accident and incident reports.
• Manage and post employee schedule - communicate the schedule to the client
• Meet production in a fast-paced airport environment. Deal with the customer professionally. Keep the lot clean and compliant.

Weekly

• Management team meetings, safety huddles, client meetings
• Reconcile flash to billing and payroll by end of business Wednesday.
• Ensure ancillary and out-of-scope services are billed per contract.
• Set next week's flash and planner; lock the schedule to projected transactions.

Safety and Compliance

• Lead the site safety audit — lot hazards, road risk, wash bay equipment. Keep a visible Days Since Last Accident tracker.
• Run a safety committee that includes every associate level. Deliver safety appreciation. Train every supervisor and lead on the safety program.
• Correct hiring paperwork and screening — background checks, DMV, and all required documentation.
• Performance evaluations for every Supervisor and Lead within 30 days of quarter end. Union Free Training for supervisors and leads.

Who this is for:

• 21 or older, with at least one year of management experience. High school diploma or GED required; associate or bachelor's preferred.
• Rental car or similar fast-paced ops leadership - and real responsibility for labor cost and gross profit, not headcount alone.
• You can build a schedule to a transaction forecast and explain a miss without making excuses
• You work inside the customer's system (COMPASS, DAYTONA, Service Notes) and you're credible with a customer GM or District Manager.
• Valid driver's license, clean driving history, and a background check in accordance with local law.

The Offer

• $70,000+ plus an annual bonus plan.
• Medical, dental, and vision insurance.
• A path to Area Manager - and advancement opportunities nationwide