Operations Manager

Material Handling Resources, LLC; Chesapeake, Northern (VA, KY); Hybrid; USD 70,000 - 100,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

401k match

Paid maternity and parental leave

Career development and mentorship

Job summary

GEODIS is seeking an Operations Manager Final Mile to lead daily operations for local and regional home delivery networks. The role includes fleet maintenance, reducing damages and missed windows, and tracking key metrics to optimize profitability.

Ideal candidates have WMS/Labor management experience, strong MS Office skills, and a proven ability to coordinate cross-functionally with customer service and sales teams.

Qualifications

• Experience with warehouse management systems (WMS) preferred.
• Experience with labor management systems and productivity initiatives preferred.
• Lean certifications preferred.
• Must be PC literate with Microsoft Word, Excel, Outlook and PowerPoint.
• Ability to read, analyze and interpret business materials and regulations.
• Ability to write reports and present information clearly.
• Ability to problem-solve across variable situations.

Responsibilities

• Lead daily operations for local and regional big and bulky home delivery networks.
• Maintain a well-kept fleet and schedule preventative maintenance.
• Reduce damage, missed delivery windows, and return costs.
• Track KPIs like OTD, cost-per-stop, and revenue per truck.
• Ensure safe operation of warehouse and equipment and regulatory compliance.

Skills

WMS experience

Labor management

Lean certified

MS Office

Analytical skills

Report writing

Presentation skills

Tools

Microsoft Word

Microsoft Excel

Outlook

PowerPoint

Job description

Operations Manager Final Mile

Who We Are:

GEODIS specializes in unlocking business value in a complex world, ensuring seamless movement of goods worldwide. As a global third-party logistics provider (3PL), we power A Better Way to Deliver for the world's top brands and manufacturers. Fuel your career with GEODIS and discover endless growth opportunities.

Your role on the team:

• Lead daily operations for local and regional big and bulky home delivery networks.
• Maintain a well-kept fleet of delivery trucks and schedule preventative maintenance.
• Reduce damage rates, missed delivery windows, and return product costs.
• Track key metrics like On-Time Delivery (OTD), cost-per-stop, and revenue per truck.
• Resolve high-escalation customer complaints regarding damaged property or late arrivals.
• Ensures the physical condition of warehouse and equipment are properly maintained
• Ensures work orders for repairs and requisitions for replacement of equipment are submitted to the appropriate persons
• Confers with others to ensure coordination of warehouse activities with activities of other functional areas such as customer service and sales
• Partners with the customer to maintain a high level of customer satisfaction by communicating frequently with customers and following up on customer concerns and requests
• Ensures safe operation of the warehouse including meeting company standards for sanitation, maintenance, safety, and security
• Ensures operational excellence in all warehouse areas, related equipment, and warehouse management systems
• Leads an efficient and successful operations while successfully mitigating any barriers to success
• Partners with engineering to implement and maintain proper layout of warehouse and product placement
• Monitors and ensures facility key performance indicators (KPI) are met in a timely and cost effective manner to ensure the profitability and productivity of the distribution center
• Ensures adequate staffing, training, coaching and development for employees
• Reports employees' hours worked to Payroll on a weekly basis
• Provides hands on management of the distribution center including interviewing, hiring, and training Supervisory and hourly staff; planning, assigning, and directing work; and appraising performance to create a strong company culture
• Ensures compliance with CTPAT, ISO, AIB, and others regulatory certifications as applicable
• Effectively manages the budget and P&L of the operation
• Addresses complaints and resolves problems
• For food accounts, incumbent is responsible to report food safety problems to senior management to initiate action

What you need:

• Experience with warehouse management systems preferred
• Experience with labor management systems and productivity initiatives preferred
• Lean certifications preferred
• Must be PC literate and proficient with Microsoft Word, Excel, Outlook and PowerPoint
• Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations
• Ability to write reports, business correspondence, and procedure manuals
• Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form

What you gain from joining our team:

• Access wages early with the Rain financial wellness app
• Free telemedical access to doctors and therapists through First Stop Health is available on the first day of employment!
• Health, dental, and vision insurance after 30 days of employment
• 401k match
• Paid maternity and parental leave
• Access to career development, employee resource groups, and mentorship programs
• Employee discounts
• Access to employee perks like fitness class discounts and free access to a relaxation and meditation app
• Free financial wellness programs
• Daycare discount program
• Opportunities to volunteer and give back to your community
• + more!