Join to apply for the Operations Manager role at PDS Health.
6 days ago Be among the first 25 applicants.
Get AI-powered advice on this job and more exclusive features.
Now is the time to join Chelmsford Modern Dentistry. You will have opportunities to learn new skills from our team of experienced professionals. If you're ready to take your career to the next level and gain valuable experience, apply today!
Salary: $33.75 - $46.50 / Hourly
The role of the Operations Manager Trainee (OMT) is to gain an understanding of the skills and company knowledge to independently run a financially viable PDS supported dental office. The OMT is responsible for engaging in and owning their professional development through completing the OM Development Program while being supported by their direct supervisor. This will be done through structured curriculum, on-the-job practical application, and development meetings. The goal is for each individual to independently manage a dental office within 4-6 months after completing the program.
Responsibilities
- Model company culture, values, standards, and operational practices based on the We Believe Behavioral Framework.
- Assess, hire, and retain suitable team members through training, supervision, counseling, and coaching.
- Resolve staff and patient issues by analyzing facts to develop effective solutions.
- Execute the PDS Operational Model consistently to meet office goals in partnership with the Owner Dentist.
- Drive revenue and profit growth year over year.
- Manage expenses to meet monthly financial goals.
- Adhere to cash management and accounting protocols.
- Contribute to team development and delivering the Perfect Patient Experience.
- Provide leadership, coaching, and mentoring to improve team performance.
- Maintain professional appearance and conduct, and communicate openly with supervisors.
- Gain proficiency with tools related to People functions, such as hiring, performance evaluation, and compensation.
- Ensure compliance with company policies and regulatory requirements.
- Report weekly to Regional Manager on progress and system effectiveness.
- Develop skills to manage both Front and Back Office teams, demonstrating leadership capabilities.
- Create and implement an office success plan for staff development and operational protocols.
- Perform other duties as assigned to improve team outcomes.
Qualifications
- High school diploma or equivalent.
- Five or more years of operational management experience.
- Valid driver’s license and automobile insurance, or reliable alternative transportation.
Preferred
- Associate or Bachelor’s degree.
- Experience leading and coaching teams.
Skills and Abilities
- Results-oriented, energetic, and persistent.
- Effective team builder and communicator.
- Empathetic patient advocate.
- Process-focused with detailed operational knowledge.
- Financial acumen and understanding of profit drivers.
- Influential coaching and trust-building skills.
- Knowledge of dental plans, insurance, and business principles.
- Proficient with Microsoft Office, Epic, 1VU, BOX, and office equipment.
- Ability to make timely, sound decisions and multitask effectively.
- Strong analytical, organizational, and problem-solving skills.
- Excellent verbal and written communication skills.
Work Environment
- Primarily office-based, with field visits as needed.
- Low to moderate noise levels, occasional interactions with irate individuals.
- Physical activities include sitting, standing, walking, lifting reports/materials under 40 pounds, and occasional bending.
Benefits
- Medical, dental, and vision insurance.
- Paid time off, tuition reimbursement, 401K, and community volunteering leave.
Post-training, this role is salaried. Compensation ranges from $33.75 to $46.50 per hour.
PDS Health is an Equal Opportunity Employer, committed to diversity and creating a healthier, happier team environment.