Operations Manager

Savills North America; Charlotte (NC); On-site; USD 80,000 - 100,000; Full time

Job summary

An international commercial real estate advisory firm is seeking an Operations Manager for their Charlotte and Raleigh offices in North Carolina. The role involves overseeing day-to-day operations, managing human resources and accounting processes, and coordinating with corporate departments. Ideal candidates will have 7-10 years of administrative management experience, strong financial reporting skills, and proficiency in MS Office and Salesforce. This position values a collaborative and detail-oriented individual ready to make an impact in a dynamic environment.

Qualifications

• 7-10 years of experience in administrative management.
• Experience in commercial real estate is a plus.
• Ability to multi-task and meet deadlines in a dynamic environment.

Responsibilities

• Oversee day-to-day operations of offices in North Carolina.
• Manage workflow and human resource policies.
• Handle accounting processes and budget preparation.
• Coordinate with corporate departments and manage office facilities.
• Manage multiple offices and special projects.

Skills

Financial reporting practices

Staff management

Conflict resolution

MS Office proficiency

Communication skills

Education

Bachelor's degree or equivalent experience

Tools

Salesforce

Adobe Creative Cloud

Job description

ABOUT THE ROLE

The Operations Manager is responsible for the day-to-day operation of two offices in North Carolina (Charlotte and Raleigh) of an international commercial real estate advisory firm. This is an excellent opportunity for candidates with experience in administrative management and the ability to multi‑task, meet deadlines, and to assume a highly visible role in a best‑in‑class organization.

KEY DUTIES AND RESPONSIBILITIES

Human Resources Management

• Oversee workflow for optimum service from administrative staff.
• Follow all required human resource policies and procedures and update personnel when changes or conditions warrant.
• Recruit and interview administrative staff positions. Onboard/Offboard new hires and terminations including preparation and review of new hire and termination documentation.
• Assist with all employee benefit enrollment processes.
• Train and supervise administrative staff.
• Conduct performance/salary reviews and disciplinary reviews.
• Track employee time reporting and paid time off schedules, review and reconcile biweekly payroll.

Accounting Management

• Manage and oversee all day-to-day aspects of the accounting process such as accounts payable, accounts receivables and collections, broker statement reconciliation review, direct transaction expense (POT) account maintenance and statement reconciliation, and review/approve expense reports.
• Responsible for reviewing commission billings, managing approval process, and monitoring billing status.
• Assist Region Lead with quarterly revenue projections.
• Preparation of annual budgets for region including monthly review and quarterly maintenance.
• Produce regularly scheduled and ad-hoc reports for the accounting department.

Local Facilities Management

• Interface with landlord/building management regarding office lease, rental payments, security measures, and parking facilities. Liaison between building management and employees.
• Oversee and ensure the upkeep and maintenance of the office space.
• Purchase and order approved equipment, furniture and fixtures.
• Review and approve office supply orders.
• Manage and review vendor contracts for goods and services.
• Manage regional office moves, expansions, and/or space coordination.

Additional Responsibilities

• Liaison with Savills corporate departments regarding finance, human resources, legal (including broker licensing and compliance with respective State licensing laws), technology, research, marketing, events, advertising and public relations.
• Manage multiple offices remotely (travel to the Raleigh office once a month).
• Work on local, regional, and national special projects as required.
• Coordinate special events as needed.

QUALIFICATIONS

• Qualified applicants will possess the following attributes, skills, experience and education:
• Strong and comprehensive command of financial and accounting reporting practices.
• Promote compliance with company policies and employment laws.
• Effective manager experienced in hiring, training, coaching, motivating, and developing staff.
• Ability to influence, motivate, resolve conflict and creatively problem solve at all levels.
• Detail-oriented with ability to multi-task and accurately meet deadlines in a demanding and dynamic environment.
• High degree of proficiency in MS Office (Word, Excel, PowerPoint), Salesforce, and accounting systems. Familiarity with Adobe Creative Cloud a plus.
• Willingness to “do what it takes to get the job done” including assuming general office administrative responsibilities as needs require.
• Excellent written and verbal communication skills.
• Consistently demonstrate a high level of performance and professionalism.
• Work well individually and in a collaborative environment.

PREFERRED EDUCATION AND EXPERIENCE

• Minimum 7-10 years of experience in administrative management; experience in commercial real estate a plus.
• Bachelor’s degree and/or equivalent combination of education and experience preferred.

Savills values a diverse work environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, genetic information, disability, age, veteran status, or any other protected characteristic.

Savills participates in the E-Verify program.