Operations Manager

PDS Health; Castle Rock (CO); On-site; USD 60,000 - 80,000; Full time

Job summary

Join a leading healthcare provider as an Operations Manager Trainee, where you will gain essential skills to independently manage a dental office. This role offers professional development through a structured program, focusing on operational excellence, team management, and patient care. Ideal candidates will have strong leadership abilities and a commitment to company values. Enjoy competitive compensation and benefits while contributing to a positive workplace culture.

Benefits

Medical insurance

Dental insurance

Vision insurance

Paid time off

Tuition reimbursement

401K

Volunteer time

Qualifications

• 5+ years of operational management experience.
• Valid driver’s license and reliable transportation required.

Responsibilities

• Model company culture and values.
• Manage team development and performance.
• Drive revenue and profit growth.

Skills

Results-oriented

Effective team builder

Patient advocate

Financial acumen

Strong communication

Education

High school diploma or equivalent

Associate or Bachelor’s degree

Tools

Microsoft Office

Epic

1VU

BOX

Job description

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Now is the time to join Castle Rock Modern Dentistry and Orthodontics. You will have opportunities to learn new skills from our team of experienced professionals. If you're ready to take your career to the next level and gain valuable experience, apply today!

The role of the Operations Manager Trainee (OMT) is to gain an understanding of the skills and company knowledge to independently run a financially viable PDS supported dental office. The OMT is responsible for engaging in and owning their professional development through completing the OM Development Program while being supported by their direct supervisor. This will be done through structured curriculum completion, on-the-job practical application, and development meetings. The OMT role is hired with the expectation that each individual will be able to independently manage a dental office in 4-6 months, following timely completion of the OM Development Program.

Responsibilities

• Model company culture, values, standards, and best operational practices based on the We Believe Behavioral Framework; actively learning how to create an environment that promotes PDS culture and values daily.
• Assessment, hiring, and retention of right-fit team members through comprehensive training, supervision, counseling, and coaching.
• Assess, investigate, and resolve staff and patient issues by analyzing facts and circumstances to develop timely, effective, and creative solutions.
• Execution of the PDS Operational Model with consistency to meet office imperatives in partnership with the Owner Dentist.
• Driving year-over-year revenue and profit growth.
• Management of expenses to achieve monthly goals and budgets.
• Show proficiency and adherence to cash management and accounting protocols.
• Be the catalyst in team development of the Perfect Patient Experience.
• Deliver effective leadership, coaching, and mentoring to identify and implement opportunities for improvement.
• Maintain open communication and trust-based relationships with supervisors, addressing issues early.
• Maintain professional appearance and demeanor per company policies, addressing others respectfully.
• Gain proficiency with tools and resources related to People functions, such as assessment, hiring, retention, performance evaluation, and separation processes.
• Ensure compliance with company policies and regulatory bodies.
• Report weekly to Regional Manager on accomplishments, areas for improvement, performance goals, and system effectiveness.
• By end of the program, demonstrate competency in managing a team of Front and Back Office staff, showing leadership and development skills.
• Develop and implement an office success plan, including staff development and office protocols for efficient operations during absences.
• Perform other duties as assigned to improve team member development outcomes.

Qualifications

• High school diploma or equivalent.
• Five or more years of related operational management experience.
• Must possess and maintain a valid driver’s license and automobile insurance, verified by a motor vehicle record check at hire.
• Reliable transportation to travel to multiple offices daily; in lieu, alternative transportation must be available.
• Travel may be planned or unplanned and is subject to change.

Preferred

• Associate or Bachelor’s degree.
• Five or more years of team leadership, mentoring, and coaching experience.

Knowledge/Skills/Abilities

• Results-oriented, energetic self-starter with goal-setting and persistence.
• Effective team builder with integrity, open communication, and motivational skills.
• Patient advocate, empathetic, flexible, and ethical.
• Process-focused with data-driven decision-making, organized, and knowledgeable of operational processes.
• Financial acumen, understanding profit drivers, and managing metrics.
• Influencer with active listening, trust-building, and coaching skills.
• Knowledge of dental plans, insurance, and business principles.
• Proficient in Microsoft Office, Epic, 1VU, BOX, and standard office equipment.
• Ability to make timely, accurate decisions and multitask in a fast-paced environment.
• Strong communication, organizational, problem-solving, and presentation skills.
• Personal responsibility, teamwork, and adaptability.

Work Environment

• Primarily sedentary office work, with field visits and driving as needed.
• Low to moderate noise level, occasional exposure to irate individuals.
• Physical requirements include sitting, standing, walking, keyboarding, lifting reports/materials under 40 pounds, and other standard office activities.

Benefits

• Medical, dental, and vision insurance.
• Paid time off, tuition reimbursement, 401K, and volunteer time.

Upon completing the training, this role becomes salaried.

Compensation: $30.50-$42.25/hourly.

PDS Health is an Equal Opportunity Employer, celebrating diversity and committed to creating a healthier, happier team.