Operations Manager

Quiktrak, Inc.; California (MO); Remote; USD 50,000 - 90,000; Full time

Job summary

An established industry player is seeking a dedicated professional to join their team in a dynamic role focused on customer care and operational excellence. This position offers the opportunity to enhance service delivery through effective communication and team leadership while ensuring compliance with industry standards. As a key player in a global company, you will manage budgets, optimize processes, and work closely with clients to deliver top-notch support. If you are self-motivated, thrive in a remote work environment, and possess strong problem-solving skills, this is the perfect opportunity to make a significant impact in a leading organization.

Qualifications

• Strong management skills to supervise and support internal teams effectively.
• Must be self-motivated and manage time to complete tasks on schedule.

Responsibilities

• Provide exceptional customer care and support to clients during audits.
• Monitor budgets and implement cost-saving initiatives without compromising quality.

Skills

Microsoft Office

Team Leadership

Self-Motivation

Communication Skills

Problem-Solving

Multi-tasking

Efficiency

Active Listening

English

Italian

Education

Bachelor's Degree in Computer Science

Master’s Degree in Information Technology

Job description

Job Responsibilities:

1. Customer Care: Meet defined tasks related to client specifications. Find quick, but effective solutions to issues that occur when auditors are on the field. Listening carefully and working closely with clients to promptly provide 5-star support.
2. Budget & Cost Management: Control budgets, monitor expenses, and where possible, implement cost-saving initiatives without compromising quality.
3. Performance Monitoring: Track key performance indicators (KPIs) and implement strategies and actions that improve service delivery.
4. Compliance & Risk Management: Ensure adherence to legal, regulatory, and safety standards as well as comply with the processes and specifications required by the clients.
5. Process Optimization: Identify bottlenecks and standardize procedures for maximum efficiency. When necessary, improvise solutions for issues that come up during your daily tasks or audits.
6. Reporting: Work closely with EMEA Operations Manager and other team members and IT accounts across Europe through routine meetings and financial reporting.
7. Team Working: Coordinate your team and distribute tasks across them to create a harmonious and efficient workplace.

Key Skills & Competencies Needed:

1. Professional office experience: Able to use Microsoft Office tools effectively and can learn new software (we also use our own custom in-house software both with clients and auditors).
2. Efficiency: Must be able to oversee and enhance operational processes defined by our clients and work to reduce cost of service (COS).
3. Team Leadership: Strong management skills to effectively supervise and support internal teams (RAMs and auditors) with hands-on support (via regular communication) to ensure high quality service for clients. Friendly, team player, supports the “global office” culture.
4. Self-Motivated: This is a “work from home” opportunity. Therefore, all potential candidates must be self-motivated and balanced at managing their time and priorities in order to complete their set tasks before their relative due dates.
5. Language: English and Italian (both languages spoken and written) is a must. Additional language skills may be considered potentially helpful.
6. Communication Skills: Strong communication and active listening skills with clients, internal staff, and external partners, facilitating collaboration, understanding, and effective problem-solving while adapting to different audiences and professional contexts.

Other Experience:

1. Ability to multi-task, work under pressure and to tight deadlines.
2. Network with customer stakeholders and develop excellent working relationships.

Educational Qualifications:

1. Bachelor's or Master’s Degree in Computer Science, Information Technology, or related field.

-------------------------------------

About Quiktrak:

Our origins trace back to Woodland Hills, California, in 1991 to a tiny 700-square-foot office with a staff of four conducting leased equipment inspections throughout five Western US States. Fast forward through a move to the Pacific Northwest. Quiktrak is positioned as a leading provider of risk management services and technology for the global financial community. Quiktrak remains at the forefront of technology to show why we are the leaders in this industry. We have successfully expanded our global presence, and today, we provide service in 32 countries with more than 2,000 inspectors.