Operations Manager

brpcc; Baton Rouge (LA); On-site; USD 70,000 - 100,000; Full time

Job summary

Baton Rouge Primary Care Collaborative, Inc. is seeking an experienced Operations Manager to support the daily administrative and operational functions of our healthcare organization.

This role works directly with the CEO to improve efficiency, support compliance initiatives, strengthen processes, and ensure a positive experience for patients and employees. The ideal candidate balances strategic thinking with hands-on execution, with strong communication and organizational skills.

Qualifications

• 3–5 years of experience in operations management or healthcare administration.
• Strong organizational and communication abilities.
• Ability to balance strategic thinking with hands-on execution.
• Experience in healthcare settings and familiarity with FQHCs preferred.
• Proficiency in Microsoft Office and Google Workspace.

Responsibilities

• Support the CEO in day-to-day clinic and administrative operations.
• Identify opportunities to improve workflows and cross-department accountability.
• Assist with policy development, compliance, and audits.
• Lead and mentor administrative staff and coordinate cross-functional communication.
• Prepare reports and maintain organized operational records.

Skills

Organizational skills

Communication

Problem-solving

Multitasking

Tools

Microsoft Office

Google Workspace

Job description

Overview

Baton Rouge Primary Care Collaborative, Inc. | Reports To: Chief Executive Officer (CEO) | Status: Full-Time | Exempt | Location: Baton Rouge, Louisiana

Position

Operations Manager

Position Summary

Baton Rouge Primary Care Collaborative, Inc. is seeking an experienced and solutions-oriented Operations Manager to support the daily administrative and operational functions of our healthcare organization. This role serves as a key member of the leadership team and works directly with the CEO to improve operational efficiency, support compliance initiatives, strengthen internal processes, and ensure a positive experience for both patients and employees.

The ideal candidate is a strong communicator and organizer who can balance strategic thinking with hands-on execution. Experience within healthcare administration is strongly preferred, and familiarity with Federally Qualified Health Centers (FQHCs) is highly valued.

Key Responsibilities

Operational Leadership

• Support the CEO in overseeing day-to-day clinic and administrative operations
• Identify opportunities to improve workflows, efficiency, communication, and accountability across departments
• Assist in implementing operational goals, policies, and organizational initiatives
• Monitor operational performance and recommend process improvements

Policy & Compliance Administration

• Draft, revise, and maintain organizational policies, procedures, and operational documentation
• Assist with ensuring compliance with healthcare regulations, accreditation standards, and organizational requirements
• Support audits, reporting, and operational readiness initiatives
• Maintain knowledge of healthcare administrative best practices and regulatory updates

Team & Department Support

• Provide leadership and support to middle management and administrative staff
• Help coordinate cross-functional communication between departments
• Assist with employee coaching, accountability conversations, and operational follow-up
• Partner with leadership to support a culture of professionalism, collaboration, and service excellence

Administrative Oversight

• Assist with vendor coordination, office administration, scheduling oversight, and operational logistics
• Support onboarding, training coordination, and process implementation efforts
• Prepare reports, presentations, and operational summaries for leadership meetings
• Maintain organized operational records and documentation systems

Qualifications

Required

• 3–5 years of experience in operations management, healthcare administration, or a related leadership role
• Strong organizational, communication, and problem-solving skills
• Experience managing multiple priorities in a fast-paced environment
• Ability to maintain confidentiality and professionalism
• Proficiency in Microsoft Office and/or Google Workspace

Preferred

• Experience working in a healthcare setting, medical office, clinic, or community health environment
• Knowledge of FQHC operations, compliance standards, or grant-funded healthcare organizations
• Experience drafting policies and operational procedures
• Experience supporting executive leadership or organizational operations

Ideal Candidate Traits

• Proactive and self-directed
• Strong attention to detail
• Collaborative leadership style
• Comfortable navigating change and ambiguity
• Able to build structure and improve processes without losing the human element

Compensation & Benefits

Compensation will be based on experience and qualifications. Baton Rouge Primary Care Collaborative offers a collaborative, mission-driven environment focused on improving healthcare access and community outcomes.