OPERATIONS MANAGER

DIMENSION MASTER; Baltimore (MD); On-site; USD 60,000 - 70,000; Full time

Job summary

DIMENSION MASTER in Baltimore, MD seeks a Hotel Operations Manager to lead day-to-day hotel operations, ensure guest satisfaction, and uphold brand standards. You will collaborate with department leaders to optimize front office, housekeeping, F&B, maintenance, and guest services.

You will coach managers, monitor guest feedback, manage staffing and budgeting, drive cost control, and foster a positive, professional guest-focused culture.

Qualifications

• Previous hotel front office leadership experience.
• Strong communication, leadership, and problem solving skills.
• Organized, dependable, and detail oriented.
• Comfortable using hotel systems and front office processes.
• Able to multitask and maintain professionalism under pressure.
• Passionate about hospitality and guest experiences.

Responsibilities

• Oversee daily hotel operations to ensure guest service and operational efficiency.
• Lead, coach, and support department managers and team members across hotel operations.
• Monitor guest satisfaction scores and implement service improvement initiatives.
• Address and resolve guest concerns promptly and professionally.
• Ensure compliance with hotel policies, brand standards, safety regulations, and company procedures.
• Manage staffing levels, scheduling, employee development, and performance management.
• Review operational reports, labor costs, revenues, and expenses to support business goals.
• Coordinate with all departments to ensure seamless communication and service delivery.
• Monitor property appearance, cleanliness, maintenance, and overall guest experience standards.
• Support budgeting, forecasting, inventory management, and cost-control initiatives.
• Assist with recruitment, onboarding, and training programs.
• Serve as Manager on Duty as scheduled, including evenings, weekends, and holidays.
• Foster a positive, professional, and guest-focused work environment.

Skills

Hotel leadership

Communication skills

Problem solving

Organization & detail

Front office systems

Staffing & scheduling

Guest focus

Flexibility to shifts

Job description

Job Details

Job Location: BALTIMORE, MD 21205

Position Type: Full Time

Salary Range: $60,000.00 - $70,000.00 Salary

Job Shift: Any

You are a motivated hospitality leader with a passion for guest satisfaction, operational excellence, and team development. You understand how every department contributes to the guest experience and enjoy creating efficient processes that drive results. If you thrive in a fast-paced hotel environment and love leading teams to success, keep reading.

The Role

As the Hotel Operations Manager, you oversee the day-to-day operations of the hotel to ensure exceptional guest experiences, efficient performance, and adherence to company standards. You work closely with department leaders to support front office, housekeeping, food and beverage, maintenance, and guest services operations while fostering a culture of teamwork, accountability, and hospitality excellence.

What You Will Be Doing

• Oversee daily hotel operations to ensure exceptional guest service and operational efficiency
• Lead, coach, and support department managers and team members across hotel operations
• Monitor guest satisfaction scores and implement service improvement initiatives
• Address and resolve guest concerns promptly and professionally
• Ensure compliance with hotel policies, brand standards, safety regulations, and company procedures
• Manage staffing levels, scheduling, employee development, and performance management
• Review operational reports, labor costs, revenues, and expenses to support business goals
• Coordinate with all departments to ensure seamless communication and service delivery
• Monitor property appearance, cleanliness, maintenance, and overall guest experience standards
• Support budgeting, forecasting, inventory management, and cost-control initiatives
• Assist with recruitment, onboarding, and training programs
• Serve as Manager on Duty as scheduled, including evenings, weekends, and holidays
• Foster a positive, professional, and guest-focused work environment

Why You Will Love It Here

• Opportunity to lead hotel operations and make a direct impact on guest satisfaction
• Professional growth and advancement opportunities within hospitality leadership
• Collaborative and supportive team environment
• Dynamic workplace where every day brings new challenges and opportunities
• Ability to develop teams and drive operational success

Ready to Join the Team

If you are ready to lead hotel operations, inspire teams, and deliver outstanding guest experiences, we would love to meet you.

EOE

Qualifications

What Makes You You

• Previous hotel front office leadership experience required
• Strong communication, leadership, and problem solving skills
• Organized, dependable, and detail oriented
• Comfortable using hotel systems, reporting tools, and front office processes
• Able to multitask and maintain professionalism under pressure
• Passionate about hospitality and creating excellent guest experiences

Flexible to work any shifts, including holidays and weekends.