Fulfillment Specialist

Radial Inc.; Walton (KY); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Medical, dental, vision

Life insurance & disability

Employer HSA funding

401K matching

Generous PTO

Educational assistance

Job summary

Radial is hiring a Fulfillment Specialist to join our eCommerce fulfillment operations. You will work in a fulfillment center, reporting to a supervisor/manager, handling vendor compliance duties, email dispositions, logs, and client VAS.

The role requires 1–2 years in warehousing or distribution, strong communication, and the ability to operate RF Android devices and Manhattan WMS. You will contribute to safety, process improvements, and cross-training across departments.

Qualifications

• One to two years related experience in warehousing or distribution operations.
• Good oral and written communication skills.
• Good interpersonal interaction and social skills.
• Good problem-solving skills.

Responsibilities

• Check and document the work of others according to established guidelines.
• Maintain cycle count and quality assurance programs.
• Understand inventory to make sound decisions on customer order cancellations.
• Reconcile and report audit discrepancies.
• Seek process improvements.
• Prepare and submit daily/weekly/monthly metric reports.
• Understand and operate Android equipment.
• Support and maintain the quality management system.
• Audit inbound/outbound shipments as prescribed.
• Cross-train in additional departments.
• Train new hires as needed.
• Perform duties as directed by supervisors.

Skills

Communication

Attention to detail

Problem solving

Team collaboration

Tools

Manhattan WMS

RF Android

Microsoft Office

Job description

At Radial, our employees are the forefront of ecommerce, bringing beloved brands to consumers through our fulfillment and technology solutions. We are fueling the future of retail, which means you are, too. When you work for Radial, you join a global community of changemakers, where the work is critical, and the culture is fun. We depend on our workforce to overcome real-world challenges every day and encourage you to carve your own career path while shaping our future together. We currently have an exciting opening for a Fulfillment Specialist.

Radial is the pre-eminent B2C eCommerce fulfillment solutions provider powering some of the world’s best customer experiences, specializing in tailored, scalable eCommerce fulfillment solutions for mid-market and enterprise brands.

Role Summary

The Fulfillment Specialist position in a fulfillment center is a general labor position that reports to a Fulfillment Center Supervisor and/or Manager. Responsibilities include all vendor compliance duties including answering email dispositions, maintaining T-SKU logs, and working client VAS.

Responsibilities

• Check and document the work of others according to established guidelines.
• Maintain cycle count and quality assurance programs.
• Ability to understand inventory knowledge to make sound decisions on the cancellation of customer orders.
• Reconcile and report any audit discrepancies.
• Proactively seek out improvements in processes.
• Prepare and submit reports to track daily, weekly, and monthly metrics as assigned.
• Ability to understand and work with Android equipment.
• Support and maintain the company quality management system and programs.
• Responsible for auditing no less than the prescribed percentage of inbound and outbound shipments daily.
• Work overtime as deemed necessary by management.
• Assist in the daily sanitation of assigned area to insure an efficient, safe and hazard free production environment.
• Assist other members of the FC team, in any way possible, as determined by FC management and supervisors.
• Meet or exceed company standards on attendance, punctuality, conduct, safety, and security.
• Flexibility to adapt to a changing environment and changes in procedures.
• Ability to decipher process of mis-ships to clients.
• Ability to work within Microsoft Office
• Research of non-compliant customer returns.
• Ability to communicate well with clients.
• Must be cross trained in an additional department.
• Train on and follow standard operating procedures.
• Locate and recognize barcodes on client products.
• Use functions of the RF Android for the purpose of put away, replenishment, picking, and sorting functions.
• Induct product into sortation process of the tilt tray sorter and PTL.
• Identify proper package type for packing process. Corrugate or bags based on client specifications.
• Follow safety guidelines when working around conveyor or pick carts.
• Loading trucks by hand, using conveyance, pallet jacks or PIT as required
• Perform routine value-added services based upon client.
• Cross-training on other client and fulfillment processes.
• Training new hires as needed.
• Working as directed by lead or supervisors.
• May be required to perform other duties as assigned.

Qualifications

• One to two years related experience and/or training in warehousing or distribution operations; or equivalent combination of education and experience.
• Good oral and written communication skills.
• Good interpersonal interaction and social skills.
• Good problem-solving skills.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals.
• Must adhere to facility requirements regarding the handling of specific products and the reporting of illness. This includes personal hygiene standards, such as frequent hand washing, the storage of lunches / personal items, food in the work area and the wearing of clothes that are free from soil contaminants and holes.
• Ability to stand for extended periods of time.
• Good vision and hearing for verbal communication and forklift safety
• Manhattan WMS experience preferred.
• Must be able to lift 50 lbs.

Travel

• This position is not remote.
• Travel is not required.

Benefits

• Opportunities to develop and explore career advancement
• Competitive benefits package including medical, dental, vision, paid life insurance and disability, employer HSA funding
• Family planning coverage, including Fertility & Adoption benefits
• 401K matching after 6 months with immediate vesting
• Generous PTO
• Educational assistance and more!

Radial is an Equal Opportunity Employer and does not discriminate based on race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, marital status, or based on an individual’s status in any other group or class protected by applicable federal, state or local law.

Radial is committed to ensuring that its online application process provides an equal employment opportunity to all job seekers, including individuals with disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to submit an application, please contact us by emailing [e-mail] . We will work to assist disabled job seekers whose disability prevents them from being able to apply online.