Operations Manager

The Maine Monitor; Augusta (ME); Hybrid; USD 53,000 - 58,000; Full time

Benefits offered by this job

Cell phone stipend

Retirement plan with 3% employer match

Expense reimbursement policy

Short-term disability insurance

Paid time off: 15 days first year; 20+

6 personal/sick days

Health, dental, vision benefits

Job summary

The Maine Monitor, operated by The Maine Center for Public Interest Reporting, seeks an Operations Manager to lead HR and operations, reporting to the Director of Finance and Operations. The role oversees processes, budgets, and technology tools to support mission-driven work in Maine.

This full-time, exempt position offers remote work within Maine with periodic in-person presence in Augusta, plus comprehensive benefits including health, dental, vision, and retirement plans.

Qualifications

• Three to five years of experience in nonprofit administration, business management, human resources, executive support or similar roles.
• College degree in a relevant field.
• Excellent task and project management skills.
• Customer-service mindset and solutions-focused in working with colleagues, vendors, partners, subscribers, and donors.
• Attention to detail and a strong commitment to data integrity.
• Ability to work both individually and in a team environment.

Responsibilities

• Streamlining processes, maintaining standard operating procedures and implementing improvements to enhance operational efficiency.
• Implementing and maintaining technology tools (e.g., CRM systems, project management software) to streamline workflows.
• Managing and approving employee reimbursements for travel and other expenses.
• Assisting in development of project budgets for use in grant proposals, fundraising and grant reports.
• Creating processes and issuing invoices for payments.
• Overseeing administrative and operational processes, with a goal of continuously developing and improving systems.
• Managing recruitment of staff, soliciting requirements from the leadership team, promoting available positions and managing evaluation and selection process.
• Overseeing onboarding and orientation of new employees.
• Maintaining and updating employee handbooks.
• Partnering with DFO and the rest of the management team to ensure the organization is focused on its mission while maintaining the work culture.
• Overseeing freelance contributor contracting.
• Managing and continuously improving the employee evaluation system, including annual employee goals and evaluation.
• Overseeing administrative functions as well as facilities to ensure efficient and consistent operations as the organization grows.

Skills

Nonprofit admin

Project management

Attention to detail

Discretion

Teamwork

Customer service

Data integrity

Education

College degree in relevant field

Job description

Reports to: Director of Finance and Operations

Salary: $53,000 – $58,000 (commensurate with experience)

The Maine Center for Public Interest Reporting (MCPIR), which publishes The Maine Monitor, is a nonprofit news organization reporting on issues of public interest in the state of Maine. Founded in 2009, MCPIR has grown in size and impact, employing 19 and publishing daily and weekly newsletters. We have quadrupled our staff and increased our newsletter subscribers by more than 200% over the last four years. In addition to The Maine Monitor, which produces critical investigative and in-depth accountability journalism on issues of statewide importance, since November 2025, we produce Monitor Local, a division of The Maine Monitor focused on providing civic news for rural communities across Maine. The Maine Monitor’s reporting is widely respected for its depth and insights, winning local and national awards.

Due to this robust growth and anticipated expansion in the near future, we are seeking to hire our first Operations Manager.

About the role

The Operations Manager will play a key role at MCPIR as part of the administrative team, reporting to the Director of Finance and Operations to oversee operational and administrative systems needed to support strategic objectives for the organization, with a particular focus on human resources. Working with the Director of Finance and Operations, the Operations Manager will ensure that our mission-driven work runs smoothly, efficiently and with the highest level of integrity. This is a tremendous opportunity for someone experienced in finance and operations to strengthen the capacity of a well-respected, high-impact organization and be part of a growing public service, nonprofit news organization.

The position requires periodic in-person presence at the organization’s office in Augusta, but otherwise can be done remotely in Maine. This is a full-time, salaried, exempt position with scheduling flexibility, and offers full health, dental, vision and retirement benefits.

Specifically, this role is responsible for:

• Streamlining processes, maintaining standard operating procedures and implementing improvements to enhance operational efficiency.
• Implementing and maintaining technology tools (e.g., CRM systems, project management software) to streamline workflows.
• Managing and approving employee reimbursements for travel and other expenses.
• Assisting in development of project budgets for use in grant proposals, fundraising and grant reports.
• Creating processes and issuing invoices for payments.

Human Resources and Operations duties

• Overseeing the organization’s administrative and operational processes, with a goal of continuously developing and improving systems.
• Managing recruitment of staff, soliciting requirements from the leadership team, promoting available positions and managing evaluation and selection process.
• Overseeing onboarding and orientation of new employees.
• Maintaining and updating employee handbooks.
• Partnering with DFO and the rest of the management team to ensure the organization is focused on its mission while maintaining the work culture that makes MCPIR unique.
• Overseeing freelance contributor contracting.
• Managing and continuously improving the employee evaluation system, including annual employee goals and evaluation.
• Overseeing administrative functions as well as facilities to ensure efficient and consistent operations as the organization grows.

Qualifications we’re looking for:

• Three to five years of experience in nonprofit administration, business management, human resources, executive support or similar roles.
• College degree in relevant field.
• Excellent task and project management skills.
• Customer-service mindset and solutions-focused in working with colleagues, vendors, partners, subscribers, and donors.
• Willingness to anticipate future needs, develop and test creative solutions, learn from tests and integrate lessons learned.
• Enthusiasm for the organization’s mission.
• Attention to detail and a strong commitment to data integrity.
• Demonstrated ability to use sound judgment and discretion regarding confidential information.
• Excellent organizational skills with the ability to prioritize a workload and multi-task while maintaining strict attention to detail.
• Ability to work both individually and in a team environment.
• Strong work ethic with a curiosity and internal drive to advance our mission and exceed goals.
• $53,000 – $58,000/year (commensurate with experience)
• Cell phone stipend (nontaxable)
• Retirement savings plan with a 3% employer match (nontaxable)
• Expense reimbursement, according to published policy (nontaxable)
• Short-term disability insurance (taxable benefit paid by employer)
• 15 days of paid time off in the first year of work; 20 days starting with the second year of employment
• 6 personal/sick days

NOTE: Job offers are contingent on the verification of credentials and other information required by the employment process including the completion of a background check which includes criminal history.

The Maine Center for Public Interest Reporting/The Maine Monitor is an equal opportunity employer. We do not discriminate on the basis of race, color, gender, religion, national origin, age, marital or parental status, disability, citizenship, sexual orientation, genetic information or any other characteristic protected by law. We prohibit and will not tolerate any such discrimination or harassment.

The Maine Center for Public Interest Reporting and The Maine Monitor serve all of Maine and the diverse communities across Maine. We are committed to fostering a diverse and inclusive board and staff that reflects the society on which we report. We are committed to fostering a workplace in which our employees can grow, express themselves and contribute to the mission and future of our organization.