Operations Manager

FIT CLUB INC; Astoria (OR); On-site; USD 90,000 - 120,000; Full time

Job summary

Fit Club Physical Therapy & Sports Performance in New York City is seeking a Director of Operations to stabilize, scale, and strengthen its multi-location practice. You will work directly with the founder to implement systems that improve team performance, retention, and operational efficiency across four NYC clinics.

This high-impact leadership role requires building structured processes in a fast-growing health, fitness, and wellness organization.

Qualifications

• 5+ years of operations leadership experience.
• Experience managing multi-location businesses.
• Background in healthcare, fitness, wellness, hospitality, or service-based businesses is a plus.
• Experience managing teams of 15+ employees.
• Strong understanding of operational KPIs and performance tracking.
• Experience improving systems and workflows in growing organizations.

Responsibilities

• Oversee daily operations across four NYC clinic locations.
• Build and implement operational systems that improve efficiency and consistency.
• Develop clear workflows and accountability structures for clinic teams.
• Identify operational bottlenecks and implement solutions.
• Oversee hiring, onboarding, and retention strategies.
• Manage front desk coordinators and administrative staff.
• Support clinical leadership in maintaining strong team culture and performance.
• Address performance issues and ensure accountability across teams.

Skills

Operations leadership

Multi-location management

Healthcare/fitness industry

Team management (15+)

KPI tracking & reporting

Job description

Fit Club Physical Therapy & Sports Performance

New York City (Astoria, Williamsburg, DUMBO, Chelsea)

Fit Club Physical Therapy & Sports Performance is a fast-growing, performance-driven physical therapy and wellness company with four locations across New York City. We specialize in bridging the gap between rehabilitation and performance by delivering one-on-one, gym-based physical therapy, strength training, and recovery services to active New Yorkers.

Over the past eight years, Fit Club has built a reputation as a trusted provider for athletes, professionals, and active individuals seeking high-quality care and long-term performance solutions.

As we continue to grow, we are seeking a Director of Operations to help stabilize, scale, and strengthen our organization by building systems, supporting our team, and executing operational excellence across all locations.

This is a high-impact leadership role for someone who thrives in fast-paced environments and enjoys turning vision into structure.

The Opportunity

The Director of Operations will work directly with the Founder to oversee the day-to-day operations of our multi-location practice while implementing systems that improve team performance, retention, and operational efficiency.

This role will be responsible for helping transition the organization from a founder-operated business to a structured leadership-driven company.

You will help create the infrastructure that allows Fit Club to continue expanding its impact across NYC’s fitness, sports, and wellness communities.

Key Responsibilities

Operational Leadership

• Oversee daily operations across four NYC clinic locations
• Build and implement operational systems that improve efficiency and consistency
• Develop clear workflows and accountability structures for clinic teams
• Identify operational bottlenecks and implement solutions
• Oversee hiring, onboarding, and retention strategies
• Manage front desk coordinators and administrative staff
• Support clinical leadership in maintaining strong team culture and performance
• Address performance issues and ensure accountability across teams

Meeting & Communication Infrastructure

• Lead weekly leadership meetings and operational check-ins
• Implement dashboards to track clinic performance and key business metrics
• Maintain communication systems that support alignment across locations

Performance & KPI Management

• Track and analyze operational KPIs including scheduling efficiency, retention, productivity, and clinic performance
• Provide insights and reporting to leadership to support strategic decisions

Strategic Execution

• Partner with the Founder to execute new initiatives and growth strategies
• Build processes that support partnerships, community events, and marketing initiatives
• Support expansion opportunities as the company continues to grow

Who This Role Is For

This role is ideal for someone who enjoys building structure in growing organizations and thrives when given ownership over operations.

You are someone who:

• Is highly organized and systems-oriented
• Communicates clearly and confidently with teams
• Is calm and solution-focused under pressure
• Can hold people accountable while maintaining strong relationships
• Enjoys improving systems, processes, and team performance
• Is excited about working in the health, fitness, and wellness space

You are comfortable working closely with a founder while also taking ownership over operational leadership.

Preferred Experience

• 5+ years of operations leadership experience
• Experience managing multi-location businesses preferred
• Background in healthcare, fitness, wellness, hospitality, or service-based businesses is a plus
• Experience managing teams of 15+ employees
• Strong understanding of operational KPIs and performance tracking
• Experience improving systems and workflows in growing organizations

Location

This role is based in New York City, with time spent across our Astoria, Williamsburg, DUMBO, and Chelsea locations.

Compensation: $90,000.00 - $120,000.00 per year