Operations Director

Peak Fitness Solutions; Atlanta (GA); Hybrid; USD 110,000 - 170,000; Full time

Benefits offered by this job

Bonus based on performance

Competitive salary

Dental insurance

Flexible schedule

Health insurance

Opportunity for advancement

Paid time off

Vision insurance

Wellness resources

Job summary

A fast-growing fitness management company is seeking an Operations Director to oversee smooth operations across all locations. The role requires strong managerial abilities and excellent communication skills to ensure high levels of team satisfaction and customer service. Candidates should have a relevant bachelor's degree and experience in a managerial position. The company offers flexibility with work-from-home options, alongside benefits like competitive salary and performance bonuses.

Qualifications

• Ability to manage a large, diverse team.
• Strong written and verbal communication skills.
• Excellent customer service orientation.
• Strong written and verbal communication abilities.
• Proficient with Google Workspace tools (Drive, Sheets, Docs, Calendar, Meets).
• Ability to manage time effectively and lead large teams.
• Awareness of current health, fitness, and market trends.

Responsibilities

• Oversee recruiting efforts for all club-level positions.
• Conduct weekly facility visits.
• Train and develop club-level staff.
• Train, develop, and hold accountable all club-level staff.
• Manage POS and database systems.
• Renew club pre-paid memberships on a monthly basis.
• Order supplies, inventory, and replacement small equipment.
• Establish and support goals for General Managers and Personal Trainers.
• Prepare payroll for W2 employees and 1099 contractors.

Skills

Sales skills

Project management

Organizational skills

Interpersonal skills

Communication skills

Customer service

Time management

Market trends

Education

Bachelor’s degree in relevant field

Tools

Google Business tools

Google Sheets

Google Docs

Google Calendar

Google Meet

Job description

Reports To: Vice President

Classification: Exempt

Benefits:

• Bonus based on performance
• Competitive salary
• Dental insurance
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Vision insurance
• Wellness resources

Summary

The Operations Director position is a corporate-level role with a respected, fast-growing fitness management and consulting company. Opportunities for growth are exceptional. With this position comes a significant level of autonomy, creative input, and flexibility.

The Operations Director is responsible for both oversight and support of fitness businesses managed by Peak Fitness Solutions. Their primary focus is ensuring smooth, efficient operations of all PFS locations, while maintaining high levels of revenue production, team satisfaction, customer service, and facility care. The OD role provides ongoing training, development, and accountability to all PFS club-level team members. The OD will achieve these results through their ability to work autonomously, be accountable, be detail-oriented, and clearly communicate with their staff.

Position Responsibility

• Maintain detailed knowledge of PFS locations, services, and staff
• Oversee recruiting efforts for all club-level positions
• Conduct weekly facility visits
• Train, develop, and hold accountable all club-level staff
• Manage all PFS location POS and database systems
• Renew club pre-paid memberships on monthly basis
• Order supplies, inventory, and replacement small equipment
• Establish and support goals for both General Managers and individual Personal Trainers
• Prepare payroll for W2 employees and 1099 contractors

Required Attributes

• A well-developed understanding and use of sales, project management, and organizational skills
• Excellent interpersonal skills with the ability to manage a large, diverse team
• Strong written and verbal communication skills
• High levels of professionalism, honesty, and work ethic
• Superior sense of “white-glove” customer service
• Working knowledge of Google Business tools including Drive, Sheets, Docs, Drive, Calendar, and Meets
• Strong time management skills
• Ability to speak in a professional manner to small or large groups both within and outside the organization
• Can identify and speak to current health, fitness, and market trends

Preferred Qualifications

• Bachelor’s degree (prefer in Business Administration, Marketing, Communications, or a fitness-related field)
• 2-5 years experience in managerial role

Flexible work from home options available.