Operations Leader & Team Coach (Guest Experience)

Ontario Trillium Foundation; Birmingham (AL); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

5 day work week

Shift meals provided

BCBS Medical Insurance

401 K

PTO

Bonus Program

Job summary

The Ontario Trillium Foundation is searching for an Associate Manager to lead and motivate hourly partners in Birmingham, Alabama. This role requires a focus on maintaining high-quality guest experiences and operational excellence in a franchise restaurant. Responsibilities include managing team execution and ensuring a safe and respectful workplace. Ideal candidates are reliable, good decision-makers, and promote a fun and empowering culture. Benefits include a 5-day work week, medical insurance, and a bonus program.

Qualifications

• Goal-oriented and team-focused.
• Reliable and independent thinker.
• Good decision-maker with a courteous attitude.

Responsibilities

• Provide direction and motivation to hourly partners to ensure execution of responsibilities.
• Maintain sanitary, safe, and efficient work environment while managing costs.

Job description

Join Our Team as an Associate Manager at Newk's Eatery.

Are you a natural leader or someone who has built strong leadership skills through experience? We’re looking for motivated, team-oriented individuals who are ready to grow, lead, and make an impact. If you thrive in a fast-paced environment and enjoy developing people while delivering an exceptional guest experience, we’d love to meet you!

Why Join Us?

At Newk's Eatery, we believe in creating a positive, supportive workplace where leaders can grow and succeed.

What We Offer:

• 5-day work week
• Consistent 45–50 hour work schedule
• Competitive bonus program
• Shift meals provided
• Excellent work-life balance and hours
• BCBS Medical Insurance
• Vision & Dental Insurance
• 401(k)
• Paid Time Off (PTO)
• Growth-focused and supportive team environment

About the Role

As an Associate Manager, you’ll play a key leadership role in creating the exceptional guest experience that Newk's Eatery is known for. You’ll help lead and motivate team members, maintain high operational standards, and foster a positive and respectful culture built on teamwork, accountability, and hospitality.

This opportunity is with an independently owned franchise restaurant committed to operational excellence and team development.

What You’ll Do

Lead, coach, and motivate hourly team members

Ensure excellent food quality and guest service standards

Maintain a clean, safe, and efficient work environment

Support daily operations and help manage food and labor costs

Create a fun, respectful, and empowering culture for the team

Follow and uphold NEWK’S training systems and operational standards

What We’re Looking For

Strong leadership, communication, and guest service skills

Ability to thrive in a fast-paced environment

Computer literacy and comfort using Microsoft Office

Valid driver’s license and proof of insurance

Reliable transportation

Open availability

Ability to pass a background check

Ability to lift up to 50 lbs

Minimum of 4 years of management experience

Why People Love Working Here

Our success starts with our people. We’re passionate about serving quality food and creating memorable guest experiences, and that begins with building a strong, supportive team culture. If you’re looking for a rewarding career with opportunities to grow, lead, and make a difference every day, this could be the perfect fit for you.

Apply online today and take the next step in your leadership career!