Operations Leader: Quality, Vault & Inventory Ops

Vital Records Control (VRC); Tustin (CA); On-site; USD 90,000 - 120,000; Full time

Job summary

Vital Records Control (VRC) is seeking an Operations Manager in California to oversee records center and vault operations and drive continuous improvements across staffing and service delivery.

The role emphasizes supervising personnel, maintaining the quality program, budgeting, and ensuring safe, efficient facilities and equipment. A strong leadership and disaster recovery mindset is essential.

Qualifications

• Experience implementing quality concepts in a service industry.
• Detail-oriented work style.
• Strong organizational skills.
• Willing to take responsibilities for daily operations including emergencies.
• Willing and able to perform physical work when necessary.
• Commitment to leadership in a disaster recovery environment.

Responsibilities

• Personnel Management – hire, train, enforce policies, ensure staffing.
• Quality tracking and improvement – support quality program enhancements.
• Forecast requirements – budget control and reporting; take corrective actions.
• Facilities/Equipment Maintenance – oversee facilities, rack space, and equipment.
• Inventory Control – audit records, reconcile vault inventories, supervising bay audits.
• Customer Service – deliver courteous, professional service to customers.

Skills

Problem solving

Quality concepts implementation

Detail-oriented

Organizational skills

Staffing management

Disaster recovery mindset

Customer service focus

Education

High school diploma

Forklift certification

Valid driver’s license with clean MVR and background check

Supervisory experience (3-5 years preferred)

Job description

Vital Records Control (VRC) is seeking an Operations Manager in California to oversee records center and vault operations and drive continuous improvements across staffing and service delivery.

The role emphasizes supervising personnel, maintaining the quality program, budgeting, and ensuring safe, efficient facilities and equipment. A strong leadership and disaster recovery mindset is essential.