Operations Leader & Project Owner (Incidents & Handoffs)

Macys; Fort Lauderdale (FL); Hybrid; USD 97,000 - 155,000; Full time

Benefits offered by this job

Coaching for growth

Benefits coverage

Flexible schedule

Job summary

Macys in Fort Lauderdale, FL is seeking a hybrid Business Operations Manager who champions ownership over busywork and drives measurable outcomes. You will oversee accounts during peak volumes, turn vague mandates into actionable work, and own projects from kickoff to delivery, while preventing learning debt and improving cross-team handoffs.

The role emphasizes a strong bias for quality, continuous learning, and high emotional intelligence to navigate urgent priorities and complex incidents.

Qualifications

• A keen eye for quality and consistency in your output.
• Solid Work-Life Balance grounding, plus Continuous Learning you can pick up on the fly.
• An instinct for prioritization when everything is labeled urgent.
• Proven Emotional Intelligence judgment when the textbook answer doesn't fit.

Responsibilities

• Keep a steady hand on Macys accounts when volume spikes.
• Turn a vague hybrid mandate into work Macys can measure.
• Turn 7 of pattern recognition into faster general calls.
• Own assigned projects from kickoff through final delivery.
• Refuse to let Continuous Learning debt quietly accumulate on your watch.
• Map the handoffs between FL teams so nothing falls in the cracks.
• Run point on general incidents until they're truly resolved.

Skills

Quality output

Work-life balance

Prioritization

Emotional intelligence

Job description

Macys in Fort Lauderdale, FL is seeking a hybrid Business Operations Manager who champions ownership over busywork and drives measurable outcomes. You will oversee accounts during peak volumes, turn vague mandates into actionable work, and own projects from kickoff to delivery, while preventing learning debt and improving cross-team handoffs.

The role emphasizes a strong bias for quality, continuous learning, and high emotional intelligence to navigate urgent priorities and complex incidents.