Operations Leader - Nonprofit Programs & Volunteers

Community Kitchen Inc.; Kentucky; On-site; USD 60,000 - 90,000; Full time

Job summary

Community Kitchen, Inc. in Kentucky is seeking a Manager of Operations to oversee daily functions, improve productivity, and sustain operational excellence. The role is full-time, exempt, 40 hours per week, Monday through Friday, with hours 7:00am to 3:00pm and potential Saturdays.

Reports to the President/CEO and coordinates with the Kitchen Manager, vendors, donors, and volunteers. Responsibilities include supervising staff, maintaining standards, managing inventory, supporting grant

Qualifications

• Coordinate and monitor the day-to-day operations in the organization.
• Establish and maintain organization standards pertaining to cleanliness, treatment of clients, staff, and volunteers, and the mission of CKI.
• Provide supporting documentation for grant writing/reporting and research purposes; monitor progress and maintain reporting documentation.

Responsibilities

• Coordinate, manage and monitor the day-to-day operations in the organization.
• Establish and maintain organization standards pertaining to cleanliness, treatment of clients, staff, and volunteers, and the mission of CKI.
• Order, control, and periodically spot-check inventory, and work with the Kitchen Manager to maintain inventory.
• Act as liaison with vendors, community, donors, and volunteers. Provides tours, presentations, and other info about CKI to interested persons and groups.
• Serve as an advocate for the agency. Develop and manage relationships with other agencies that support CKI activities.
• Best Practices - Improve processes and policies in support of organizational goals. Formulate and implement organizational policies and procedures. Monitor adherence to rules, regulations, and procedures.
• Manage GiftWorks and QuickBooks.
• Work with the accountant to get monthly financial reports
• Maintain donor records in GiftWorks
• Supervise staff.
• Monitor and evaluate organization staff and volunteers.
• Delegate tasks and accountabilities.
• Establish work schedules.
• Screen, recruit and coordinate all agency volunteers; oversee volunteer database.
• Conduct appropriate training for volunteers.
• Conduct outreach initiatives to expand volunteerism in support of agency programs.
• May be required to work to resolve employee relations issues with staff in the absence of the CEO. Report all employee relations issues to the CEO.
• Provide strategic input - liaison with top management. Assist in the development of strategic plans for operational activity. Implement and manage operational plans.
• Coordinate and confer with President/CEO to resolve operating problems and difficulties, and operational procedures.
• Inform the President/CEO of pertinent issues and challenges.
• Coordinate and oversee special events and projects (i.e. summer picnic, summer lunch program, Christmas program, Halloween party, etc.)
• Investigate agency complaints and incidents.
• De-escalate and manage difficult clients.
• Act as backup to administrative staff and President/CEO when necessary.
• Prepare reports as specified by the President/CEO.
• Other duties as assigned.

Job description

Community Kitchen, Inc. in Kentucky is seeking a Manager of Operations to oversee daily functions, improve productivity, and sustain operational excellence. The role is full-time, exempt, 40 hours per week, Monday through Friday, with hours 7:00am to 3:00pm and potential Saturdays.

Reports to the President/CEO and coordinates with the Kitchen Manager, vendors, donors, and volunteers. Responsibilities include supervising staff, maintaining standards, managing inventory, supporting grant