Operations Leader — Multi-Unit Retail & Fuel

Socket.dev; Gallup (NM); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Tuition assistance

Paid Time Off

Flexible Scheduling

401(k) - 100% match up to 5%

Medical/Dental/Vision Insurance after

Competitive Pay

Career Development

Quarterly Bonus Program

Job summary

Love's Travel Stops and Country Stores is seeking an Operations Manager to oversee daily operations, drive efficiency, and enhance customer satisfaction across multiple service areas. This role involves leading a team, managing processes, and executing strategies to grow sales and meet company goals.

The position emphasizes hands-on operations oversight, collaboration with managers on talent acquisition, and responsibility for reporting, inventory, and safety standards.

Qualifications

• Excellent communication and interpersonal skills with a customer satisfaction focus.
• Exceptional customer service, positive rapport building, expert salesmanship.
• Strong organizational and multitasking abilities with attention to detail.

Responsibilities

• Hands-on responsibility of multiple business operations up to and potentially including retail store, fuel, restaurant, fresh kitchen, and truck care.
• Ensure a safe, clean, and well-maintained facility through restroom and shower cleanliness, facilities, equipment maintenance, and safety checks.
• Drive sales of products and services through efficient ordering, stocking, inventory management, and merchandising standards.
• Assist the General Manager with proper task execution and completion, schedule and cash integrity, and complete daily, weekly, and monthly reporting.
• Understand financial reporting to include analyzing profit and loss statements and affecting change to capture and capitalize on opportunities.
• Collaborate with managers in the efforts of talent acquisition.

Skills

Customer service

Communication

Salesmanship

Teamwork

Organization

Tools

Microsoft Office

Outlook

Excel

Job description

Love's Travel Stops and Country Stores is seeking an Operations Manager to oversee daily operations, drive efficiency, and enhance customer satisfaction across multiple service areas. This role involves leading a team, managing processes, and executing strategies to grow sales and meet company goals.

The position emphasizes hands-on operations oversight, collaboration with managers on talent acquisition, and responsibility for reporting, inventory, and safety standards.