Operations Leader — Manager in Training

Papa John's USA, Inc.; Raleigh (NC); On-site; USD 42,000 - 54,000; Full time

Job summary

Papa John’s USA, Inc. in Raleigh is seeking a Manager Designate to work under the General Manager, ensuring compliance with product and customer service standards. You will lead the team, make quality decisions, and foster pride and accountability.

This role covers shift management, policy execution, inventory, safety, and preparing for advancement to General Manager. You will help drive sales, monitor costs, and ensure a positive community presence.

Qualifications

• High School diploma or GED preferred.
• Serv-Safe/Local or State Food Service Certification preferred.
• Successful and stable employment history with supervisory experience.
• Must be able to work long hours (32+ hours generally required), including nights and weekends.

Responsibilities

• Provides quality products to our customers by ensuring each delivered product meets Papa John’s standards and accurately reflects the customer’s order.
• Communicates trains and promotes quality standards to team members by utilizing all available tools including Operations Manual and Team Member Handbook.
• Recommends to the General Manager performance action regarding team members.
• Ensures entire team is quality and customer focused and builds an atmosphere of teamwork, energy and fun.
• Manages sales goals by providing prompt and friendly customer service; building check averages through team member product training and sales execution.
• Seeks additional sales through traditional and non-traditional methods by executing creative local restaurant marketing and creating a positive presence in the community.
• Manages profit goals, ensures food, labor and other controllable costs stay within budget, and corrects deviations from the budget by accurately utilizing the PROFIT System.
• Executes administrative and cash management duties.
• Plans and manages adequate inventory levels using the restaurant’s computerized inventory system to meet sales demands and minimize loss.
• Manages company’s assets by ensuring the restaurant is clean, fully equipped and all equipment operates properly; ensures restaurant meets safety and security standards at all times.

Skills

Analytical Skills

Planning & Prioritization

Financial & Business Acumen

Communicates Effectively

Problem Solving

Process Improvement

Talent development

Adaptability

Cross-functional collaboration

Leadership

Education

High School diploma or GED preferred

Serv-Safe/Local or State Food Service Certification preferred

Supervisory experience

Ability to work long hours (32+ hours) including nights/weekends

Job description

Papa John’s USA, Inc. in Raleigh is seeking a Manager Designate to work under the General Manager, ensuring compliance with product and customer service standards. You will lead the team, make quality decisions, and foster pride and accountability.

This role covers shift management, policy execution, inventory, safety, and preparing for advancement to General Manager. You will help drive sales, monitor costs, and ensure a positive community presence.