Operations Leader — Insurance & Financial Services

Piper Companies; Durham (NC); On-site; USD 80,000 - 95,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401(k)

Relocation assistance

Job summary

Piper Companies seeks a Director of Operations to join a growing organization in the insurance and financial services sector for a permanent onsite role in Durham, NC. The position oversees client services, producer support, new business processing, commissions, licensing, and claims, driving metrics and efficiency while mentoring frontline leaders.

The role requires a Bachelor's degree with 3+ years of leadership in relevant fields, NC life license, and strong MS Office skills to ensure

Qualifications

• Bachelor’s degree and 3+ years of leadership experience managing operational teams.
• Background in insurance, annuities, financial services, or contact center operations.
• Knowledge of retirement products, annuity administration, and qualified account processes.
• Active North Carolina Life Insurance License required.
• Strong leadership, communication, organizational, and Microsoft Office skills with exceptional attention to detail.

Responsibilities

• Lead daily operations across client services, producer support, new business processing, commissions, licensing, and claims functions.
• Develop and monitor operational metrics while identifying opportunities to improve efficiency, accuracy, and service levels.
• Partner with leadership teams to resolve escalated issues, streamline workflows, and enhance the overall customer experience.
• Coach and mentor managers, establish performance expectations, and support employee growth and engagement initiatives.
• Oversee operational compliance, transaction reviews, and risk management processes while ensuring adherence to company policies.

Skills

Leadership

Communication

Organizational skills

Attention to detail

Education

Bachelor's degree

Tools

Microsoft Office

Job description

Piper Companies seeks a Director of Operations to join a growing organization in the insurance and financial services sector for a permanent onsite role in Durham, NC. The position oversees client services, producer support, new business processing, commissions, licensing, and claims, driving metrics and efficiency while mentoring frontline leaders.

The role requires a Bachelor's degree with 3+ years of leadership in relevant fields, NC life license, and strong MS Office skills to ensure