Operations Leader: Growth, Profitability & Service

Capacity of Philadelphia; False Pass (AK); On-site; USD 140,000 - 170,000; Full time

Job summary

Capacity of Philadelphia, LLC is seeking a Director of Operations to lead the company’s performance across sales, rentals, service and parts. You will shape strategy, oversee multiple departments, and ensure exceptional customer service and profitability.

You will recruit and develop teams, implement efficient processes, and maintain compliance with safety standards. The role requires strong leadership, communication, and problem-solving skills to drive growth in a fast-paced trucking and

Qualifications

• Experience in business operations, sales management, and customer service.
• Proven ability to lead multiple departments and drive organizational performance.
• Excellent communication, leadership, and problem-solving skills.
• Experience in commercial truck, transportation, fleet, equipment, or dealership operations preferred.

Responsibilities

• Provide leadership and oversight for all company operations.
• Direct and support sales, rental, service, and parts departments to achieve business objectives.
• Develop and execute operational strategies that improve profitability, efficiency, and specifically customer satisfaction.
• Foster strong relationships with customers, vendors, and business partners.
• Recruit, develop, and lead high-performing teams while promoting a culture of accountability and continuous improvement.
• Ensure compliance with company policies, safety standards, and applicable regulations.
• Identify opportunities for business growth and operational improvements.

Skills

Leadership

Operations management

Sales management

Customer service

Communication

Problem-solving

Job description

Capacity of Philadelphia, LLC is seeking a Director of Operations to lead the company’s performance across sales, rentals, service and parts. You will shape strategy, oversee multiple departments, and ensure exceptional customer service and profitability.

You will recruit and develop teams, implement efficient processes, and maintain compliance with safety standards. The role requires strong leadership, communication, and problem-solving skills to drive growth in a fast-paced trucking and