Operations Leader: Growth, Efficiency & Customer Success

Capacity of Philadelphia; Langhorne (Bucks County); On-site; USD 140,000 - 165,000; Full time

Benefits offered by this job

Commission

Benefits package

Job summary

Capacity of Philadelphia, LLC seeks a Director of Operations to oversee the complete performance and profitability of the company, including sales, rentals, service, and parts. The role drives customer satisfaction and operational efficiency while guiding a team across multiple departments.

The position emphasizes leadership, strategic planning, and the development of scalable processes to support growth and sustained success in a dynamic market.

Qualifications

• Experience with yard trucks/terminal tractors is a plus but not required.
• Strong background in business operations, sales management, and customer service.
• Proven ability to lead multiple departments and drive organizational performance.
• Excellent communication, leadership, and problem-solving skills.

Responsibilities

• Provide leadership and oversight for all company operations.
• Direct and support sales, rental, service, and parts departments to achieve business objectives.
• Develop and execute operational strategies that improve profitability, efficiency, and customer satisfaction.
• Foster strong relationships with customers, vendors, and business partners.
• Recruit, develop, and lead high-performing teams while promoting accountability and continuous improvement.
• Ensure compliance with company policies, safety standards, and applicable regulations.
• Identify opportunities for business growth and operational improvements.

Skills

Business operations

Sales management

Customer service

Leadership

Communication

Job description

Capacity of Philadelphia, LLC seeks a Director of Operations to oversee the complete performance and profitability of the company, including sales, rentals, service, and parts. The role drives customer satisfaction and operational efficiency while guiding a team across multiple departments.

The position emphasizes leadership, strategic planning, and the development of scalable processes to support growth and sustained success in a dynamic market.