Operations Leader: Growth, Automation & Process Innovation

Energy Jobline ZR; Plymouth (MA); Presencial; USD 80 000 - 105 000; Tempo integral

Resumo da oferta

BOND is seeking an Operations Manager to lead daily operations across Customer Experience, Production, Warehouse, Shipping, Sales, and Accounting. This hands-on leadership role requires balancing big-picture thinking with attention to detail and a passion for continuous improvement.

You will guide teams, streamline processes, and implement new technology to scale operations while maintaining exceptional customer service and alignment with company priorities.

Qualificações

• Bachelor's degree in Business Administration, Operations Management, or a related field.
• 5+ years of experience in operations or a related leadership role.
• Proven experience managing teams and cross-functional operations.
• Strong organizational, problem-solving, and project management skills.
• Experience with business systems, technology, and process improvement.
• Background in apparel, manufacturing, fulfillment, or e-commerce is a plus.
• Equivalent professional experience may be considered in lieu of a degree.

Responsabilidades

• Oversee daily operations, order workflows, production timelines, and cross-functional projects.
• Ensure orders are accurate, prioritized, and completed on time.
• Coordinate departments, resolve operational challenges, and serve as an escalation point.
• Lead, coach, and hold team members accountable while fostering a positive team culture.
• Manage key client relationships and BOND's custom online store programs.
• Develop and improve SOPs, systems, and workflows to support growth.
• Identify opportunities to improve efficiency, profitability, and customer experience.
• Explore and implement AI, automation, and new technology to improve operations.
• Partner with the CEO to execute company priorities and strategic initiatives.
• Lead by example and jump in wherever needed to support the team.

Conhecimentos

Leadership

Problem solving

Project management

Organizational skills

Communication

Technology adoption

Formação académica

Bachelor's degree

Descrição da oferta de emprego

BOND is seeking an Operations Manager to lead daily operations across Customer Experience, Production, Warehouse, Shipping, Sales, and Accounting. This hands-on leadership role requires balancing big-picture thinking with attention to detail and a passion for continuous improvement.

You will guide teams, streamline processes, and implement new technology to scale operations while maintaining exceptional customer service and alignment with company priorities.