Operations Manager in Plymouth

Energy Jobline ZR; Plymouth (MA); Vor Ort; USD 80.000 - 105.000; Vollzeit

Zusammenfassung

BOND is seeking an Operations Manager to lead daily operations across Customer Experience, Production, Warehouse, Shipping, Sales, and Accounting. This hands-on leadership role requires balancing big-picture thinking with attention to detail and a passion for continuous improvement.

You will guide teams, streamline processes, and implement new technology to scale operations while maintaining exceptional customer service and alignment with company priorities.

Qualifikationen

• Bachelor's degree in Business Administration, Operations Management, or a related field.
• 5+ years of experience in operations or a related leadership role.
• Proven experience managing teams and cross-functional operations.
• Strong organizational, problem-solving, and project management skills.
• Experience with business systems, technology, and process improvement.
• Background in apparel, manufacturing, fulfillment, or e-commerce is a plus.
• Equivalent professional experience may be considered in lieu of a degree.

Aufgaben

• Oversee daily operations, order workflows, production timelines, and cross-functional projects.
• Ensure orders are accurate, prioritized, and completed on time.
• Coordinate departments, resolve operational challenges, and serve as an escalation point.
• Lead, coach, and hold team members accountable while fostering a positive team culture.
• Manage key client relationships and BOND's custom online store programs.
• Develop and improve SOPs, systems, and workflows to support growth.
• Identify opportunities to improve efficiency, profitability, and customer experience.
• Explore and implement AI, automation, and new technology to improve operations.
• Partner with the CEO to execute company priorities and strategic initiatives.
• Lead by example and jump in wherever needed to support the team.

Kenntnisse

Leadership

Problem solving

Project management

Organizational skills

Communication

Technology adoption

Ausbildung

Bachelor's degree

Jobbeschreibung

Job DescriptionJob Description

About BOND

BOND is a growing company specializing in branded apparel, uniforms, promotional products, and custom online stores. With over 35 years of experience, we pride ourselves on quality, creativity and exceptional customer service.

We're looking for an Operations Manager to help lead BOND through its next stage of growth.

The Role

The Operations Manager will oversee daily operations and serve as a key connection between our Customer Experience, Production, Warehouse, Shipping, Sales, Accounting, and leadership teams.

This is a hands-on leadership role for someone who can balance big-picture thinking with attention to detail. You'll lead our team, streamline operations, solve problems, and continuously identify ways to improve the business.

We're looking for someone who doesn't just ask, "How do we do this?" but also asks, "Is there a better way?"

What You'll Do

• Oversee daily operations, order workflows, production timelines, and cross-functional projects.
• Ensure orders are accurate, prioritized, and completed on time.
• Coordinate departments, resolve operational challenges, and serve as an escalation point.
• Lead, coach, and hold team members accountable while fostering a positive team culture.
• Manage key client relationships and BOND's custom online store programs.
• Develop and improve SOPs, systems, and workflows to support growth.
• Identify opportunities to improve efficiency, profitability, and customer experience.
• Explore and implement AI, automation, and new technology to improve operations.
• Partner with the CEO to execute company priorities and strategic initiatives.
• Lead by example and jump in wherever needed to support the team.

What We're Looking For

We're seeking a proactive leader, problem solver, and forward thinker who thrives in a fast-paced, growing business.

• Takes ownership, shows initiative, and makes decisions independently.
• Is highly organized and comfortable managing multiple priorities.
• Challenges existing processes and looks for smarter ways to operate.
• Leads with accountability, empathy, and strong communication.
• Embraces technology, innovation, and continuous improvement.
• Is willing to roll up their sleeves and work alongside the team.

Qualifications

• Bachelor's degree in Business Administration, Operations Management, or a related field.
• 5+ years of experience in operations or a related leadership role.
• Proven experience managing teams and cross-functional operations.
• Strong organizational, problem-solving, and project management skills.li>
• Experience with business systems, technology, and process improvement.
• Background in apparel, manufacturing, fulfillment, or e-commerce is a plus.
• Equivalent professional experience may be considered in lieu of a degree.

What Success Looks Like

Success means making BOND more organized, efficient, scalable, and easier to operate.

You'll have the opportunity to shape our operations, introduce new ideas and technology, develop our team, and build the systems that support continued growth.

If you're a natural problem solver, enjoy improving businesses, and want a role where your ideas make a real impact, we'd love to meet you!

Company Description

Bond Branded Gear is a third-, family-owned business with over 35 years of experience providing premium branded apparel, uniforms, and promotional products. Based in Plymouth, Minnesota, we specialize in creating high-quality, customized merchandise for businesses of all sizes. With a 15,000-square-foot production and fulfillment facility, we offer a wide range of in-house decoration and fulfillment services.

At Bond, we pride ourselves on quality, teamwork, exceptional customer service, and building lasting relationships. We're a growing company looking for motivated, hardworking individuals who are excited to be part of a collaborative, fast-paced team!