Operations Lead — Customer Experience

Benchstrength; New York (NY); On-site; USD 70,000 - 105,000; Full time

Job summary

Benchstrength is seeking a detail-focused Operations Specialist to join our team in New York. You will own operational initiatives, maintain accuracy in trackers, and collaborate across Client, Sales, Engineering, and internal teams to move deals efficiently.

Ideal candidates have a Bachelor's degree, 3+ years in operations or customer-facing roles, and a proven ability to manage multiple requests with speed and professionalism while improving the customer experience.

Qualifications

• Bachelor’s degree from an accredited university.
• 3+ years in operations, customer-facing, or analytical roles.
• Strong organizational skills with exceptional attention to detail.

Responsibilities

• Own operational initiatives and special projects — take initiative on projects that improve workflows, strengthen operations, and help the team scale.
• Maintain operational accuracy and visibility — update and manage trackers and internal systems to ensure deal status, documentation, and timelines are always current.
• Problem-solve and exercise judgment — identify issues, gather missing information, resolve straightforward requests efficiently, and escalate when needed to keep deals moving.
• Internal Collaboration — own the operational coordination between clients, Sales, Engineering, and other internal teams to ensure issues are resolved efficiently and accurately, while surfacing opportunities to improve the customer experience.
• Operate with speed and precision — manage multiple active transactions at once while maintaining high attention to detail in a fast-moving environment.
• Support users in navigating the product — help buyers and sellers understand how to use the Garage platform and complete required actions smoothly, and identify ways to improve the user experience.

Job description

Benchstrength is seeking a detail-focused Operations Specialist to join our team in New York. You will own operational initiatives, maintain accuracy in trackers, and collaborate across Client, Sales, Engineering, and internal teams to move deals efficiently.

Ideal candidates have a Bachelor's degree, 3+ years in operations or customer-facing roles, and a proven ability to manage multiple requests with speed and professionalism while improving the customer experience.