Operations Leader – Follow Up

R1 RCM; United States; Remote; USD 47,000 - 79,000; Full time

Job summary

An innovative company is seeking an Operations Leader to enhance revenue cycle outcomes by leveraging backend management expertise and analytical skills. In this role, you will monitor accounts receivable aging, analyze denial metrics, and collaborate with internal teams to identify root causes and implement effective solutions. This position offers the chance to lead a team, coach colleagues, and make impactful contributions to the healthcare system. Join a dynamic organization that values continuous learning and community involvement, where your efforts will directly influence patient care and operational excellence.

Benefits

Competitive Benefits Package

Annual Bonus Plan

Qualifications

• Experience in backend revenue cycle management with knowledge of billing workflows.
• Strong data analysis skills, including proficiency in Excel.

Responsibilities

• Monitor accounts receivable aging and denial metrics to improve revenue cycle outcomes.
• Lead and coach internal teams to meet client service level agreements.

Skills

Backend Revenue Cycle Management

Data Analysis

Team Leadership

Excel (Pivot Tables, V-lookups)

Meditech

Athena

Cerner

Education

High School Diploma or Equivalent

Job description

R1 is the leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals, health systems and medical groups. We are the one company that combines the deep expertise of a global workforce of revenue cycle professionals with the industry’s most advanced technology platform, encompassing sophisticated analytics, AI, intelligent automation, and workflow orchestration.

As our Operations Leader – Follow Up, you will help improve revenue cycle outcomes for our clients by proactively monitoring accounts receivable aging, initial denial percentage, no response claim follow-up and quality metrics. Using your backend revenue cycle management knowledge and data analysis skills, you will identify root cause issues and recommend denial mitigation strategies and system fixes. Every day you will provide analytical expertise to the revenue cycle management process to identify workflow issues and provide solutions for internal teams. To thrive in this role, you must know the ins and outs of claim processing and follow up and have a knack for reporting and analyzing metrics and KPIs.

Here’s what you will experience working as an Operations Leader – Follow Up:

• Collaborate with Client Success Managers on client calls as needed; prepare meeting agendas; report and analyze performance metrics
• Coach and train internal teams; monitor global team’s daily workflows to ensure client service level agreements are met; address any issues with a sense of urgency
• Review inventory of open claims, high dollar accounts and accounts over 90 days, help to identify root causes and validate Action Plans to meet service levels
• People leadership including timecard submission, PTO requests, and performance reviews

Required Skills:

• High school diploma or equivalent
• You’ve worked in backend revenue cycle management where you learned billing and follow up workflows and can use this knowledge to identify root causes and create action plans
• You have led a team and feel confident in your ability to coach and mentor
• You feel confident in your ability to navigate Meditech, Athena, and/or Cerner and healthcare claims clearing houses
• You know how to create pivot tables and V-lookups in Excel to analyze data

For this US-based position, the base pay range is $47,237.00 - $78,919.86 per year. Individual pay is determined by role, level, location, job-related skills, experience, and relevant education or training. This job is eligible to participate in our annual bonus plan at a target of 5.00%.

The healthcare system is always evolving — and it’s up to us to use our shared expertise to find new solutions that can keep up. On our growing team you’ll find the opportunity to constantly learn, collaborate across groups and explore new paths for your career.

Our associates are given the chance to contribute, think boldly and create meaningful work that makes a difference in the communities we serve around the world. We go beyond expectations in everything we do. Not only does that drive customer success and improve patient care, but that same enthusiasm is applied to giving back to the community and taking care of our team — including offering a competitive benefits package.