Operations Lead - AML Refresh Ops (Global Banking)

Bank of America; Jacksonville (FL); On-site; USD 60,000 - 100,000; Full time

Job summary

An established industry player is seeking an Operations Lead to oversee AML Refresh Ops. This role involves managing teams, enhancing operational efficiency, and ensuring compliance with regulations. The ideal candidate will have a strong background in anti-money laundering, excellent leadership skills, and the ability to drive process improvements. Join a company committed to making financial lives better while fostering an inclusive workplace culture. This is a fantastic opportunity to grow your career in a dynamic environment where your contributions will have a significant impact.

Qualifications

• 3 years of experience leading production teams.
• 2+ years in Anti-Money Laundering (AML).
• Strong communication and executive presence.

Responsibilities

• Oversee operations support management and process improvements.
• Manage large teams across multiple sites.
• Ensure compliance with AML regulations and policies.

Skills

Business Operations Management

Process Management

Risk Management

Data Management

Talent Development

Customer and Client Focus

Fraud Management

Workforce Analytics

Adaptability

Planning

Education

Bachelor's Degree

Master's Degree

Tools

MS Office Suite

Job description

Operations Lead - AML Refresh Ops (Global Banking) page is loaded

Operations Lead - AML Refresh Ops (Global Banking)

Apply locations Jacksonville time type Full time posted on Posted 2 Days Ago job requisition id 25018202

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Description:

This job is responsible for overseeing a unit or section of a segment for a site, region, or product line within the bank's internal operations. Key responsibilities include identifying, analyzing, and resolving complex problems, ensuring compliance with policies, and identifying opportunities to improve process performance and operating efficiency. Job expectations include knowledge of operations support management and expertise in functional area(s) gained through increasingly more responsible management positions in operations.

Line of Business Job Description:

Global Operations, Anti Money Laundering (AML) is responsible for completing Refresh Activities such as Know Your Customer (KYC) and Client Due Diligence (CDD) checks for all clients that do business with the Bank. Refresh Teams are responsible to collect and maintain client documents to ensure activities are executed in alignment with Laws, Rules, Regulation, and Bank Policies.

Responsibilities:

• Develops and implements processes to enhance productivity and efficiency and manage business change
• Serves as an escalation point to resolve broad and complex operational issues
• Responsible for expense management, reporting and forecasting for operations areas managed as well as compensation decisioning, talent planning, and performance management at a senior level
• Manages a large team or multiple smaller teams across one or more sites, regions or product lines in an operations support function
• Supports functions carrying a substantial risk of exposure and potential loss with significant impact on major corporate customer relationships

The Unit Manager's primary responsibilities will include:

• Oversight and production management of Refresh Team Managers ensuring timely and accurate completion of all refresh activities.
• Monitor daily staffing reports, SLA performance, Key Controls.
• Ensuring review of refresh requirements for assigned jurisdiction in line with related Client Identification Profile (CIP)/CDD Procedures to ensure adequacy and accuracy before the requirements are sent to the client.
• Support team members liaising with sales/client outreach teams to obtain and validate correct documentation to fulfill Refresh requirements.
• Managing the performance and productivity of client refresh Teams.
• Ensure teams is in adherence to all jurisdictional regulatory requirements related to KYC.
• Ensure cases requiring remediation are completed within service level agreements.
• Engage with senior stakeholders and leaders to identify issues and/or control improvements for remediation.
• Support business with KYC related queries and requests.
• Participate in remediation items aligned to internal/external Audits.
• Lead & develop managers of teams in all aspects of the AML Refresh process, including career development.

Managerial Responsibilities:

This position may also have responsibilities for managing associates. At Bank of America, all managers at this level demonstrate the following responsibilities, in addition to those specific to the role, listed above.

• Diversity & Inclusion Champion: Models an inclusive environment for employees and clients, aligned to company D&I goals.
• Manager of Process & Data: Demonstrates deep process knowledge, operational excellence and innovation through a focus on simplicity, data based decision making and continuous improvement.
• Enterprise Advocate & Communicator: Communicates enterprise decisions, purpose, and results, and connects to team strategy, priorities and contributions.
• Risk Manager: Ensures proper risk discipline, controls and culture are in place to identify, escalate and debate issues.
• People Manager & Coach: Provides inspection, coaching and feedback to motivate, differentiate and improve performance.
• Financial Steward: Actively manages expenses and budgets in alignment with objectives, making sound financial decisions.
• Enterprise Talent Leader: Assesses talent and builds bench strength for roles across the organization.
• Driver of Business Outcomes: Delivers results by effectively prioritizing, inspecting and appropriately delegating team work.

Required Qualifications:

• 3 years’ experience leading production teams and people management.
• 2 or more years of Anti-Money Laundering experience.
• Strong executive presence and communication skills.
• Documented experience performing in a process-oriented production environment that changes periodically.
• Familiar with MS Office Suite (Excel/Word/Outlook/Access).
• Proven ability to work in a team environment, organize work & prioritize tasks, handle multiple assignments simultaneously, successfully meet tight deadlines while ensuring data accuracy/integrity, and ability to work and execute with minimal supervision or remote management.

Skills:

• Business Operations Management
• Drives Engagement
• Process Management
• Process Performance Measurement
• Result Orientation
• Customer and Client Focus
• Planning
• Reporting
• Risk Management
• Talent Development
• Adaptability
• Data Management
• Fraud Management
• Interpret Relevant Laws, Rules, and Regulations
• Workforce Analytics

Shift:

1st shift (United States of America)

Hours Per Week:

40

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Bank of America is committed to help employees through the transition period when they’re displaced as a result of a workforce reduction, realignment or similar measure. Please review the resume writing and interviewing tips provided below to help prepare you for your next career opportunity.

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Considerations when writing a resume
•Do be brief. Resumes should be 1-2 pages in length.
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Seven steps to a successful interview
1.Anticipate –Put yourself in the interviewer's position. What do you believe the interviewer is most interested in? Why do you think you have been invited to interview?
2.Research –What are the primary functions of the line of business? What are the success factors for the job? Is there a job description available?
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