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Permit Operations Lead (NYC Hybrid)

PermitFlow

New York (NY)

Hybrid

USD 70,000 - 100,000

Full time

13 days ago

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Job summary

An innovative firm is seeking a Permit Operations Lead to streamline construction permitting processes in New York City. This role involves managing the entire lifecycle of permit applications, ensuring compliance with regulations, and serving as the primary contact for customers. The ideal candidate will have extensive experience in construction permitting, strong project management skills, and a customer-centric approach. Join a dynamic team focused on simplifying the permitting process in the construction industry. Enjoy competitive compensation, equity packages, and a supportive work environment with unlimited PTO.

Benefits

Equity packages

100% paid health, dental & vision coverage

Company-issued laptop

Home office & equipment stipend

Team building events

Unlimited PTO

Qualifications

5+ years of experience in construction permitting or project management.
Strong knowledge of regulations and compliance standards.

Responsibilities

Manage the full lifecycle of permit applications and ensure compliance.
Serve as the main point of contact for customers regarding permits.

Skills

Construction Permitting Expertise

Customer Relationship Management

Project Management

Analytical Thinking

Problem-Solving

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Join to apply for the Permit Operations Lead (NYC Hybrid) role at PermitFlow

This range is provided by PermitFlow. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$70,000.00/yr - $100,000.00/yr

About PermitFlow

PermitFlow’s mission is to streamline and simplify construction permitting in the $1.6 trillion United States construction market. Our software reduces time to permit, supporting permitting end-to-end including permit research, application preparation, submission, and monitoring.

We’ve raised a $31m Series A led by Kleiner Perkins with participation from Initialized Capital, Y Combinator, Felicis Ventures, Altos Ventures, and the founders and executives from Zillow, PlanGrid, Thumbtack, Bluebeam, Uber, Procore, and more.

Our Permit Operations team is remote-first and includes architects, engineers, construction management professionals, planners, and permitting experts—each with firsthand experience of the challenges of permitting.

Who you are

Construction Permitting Expert: You have extensive hands-on experience in construction permitting, with a thorough understanding of regulations, compliance, and the entire permit lifecycle. Excitement about this space and the construction industry at large is essential.
Customer-Centric: You excel at building and maintaining strong customer relationships, understanding their needs, and supporting their success and growth.
Team Player: You contribute to a seamless customer journey from software adoption to full implementation. Collaboration is your strength, thriving in a cross-functional environment.
Analytical Thinker: Data-driven decision-making is your specialty. You are skilled at interpreting data to enhance customer conversations and improve processes.

What You’ll Do

Manage the Permit Process: Lead the full lifecycle of permit applications, including researching requirements, preparing forms, gathering supporting documentation, and submitting applications to authorities.
Ensure Compliance and Accuracy: Guarantee that permit applications are complete and include all required documentation to meet standards.
Monitor and Expedite Approvals: Track permit statuses and proactively follow up with authorities to expedite the process.
Customer Point of Contact: Serve as the main resource for customers, updating them on permit status, timelines, and requirements.
Generate Reports: Produce detailed reports on permit progress and provide updates to stakeholders.
Optimize Processes: Continuously seek improvements, streamlining workflows, reducing bottlenecks, and increasing efficiency.

Qualifications & Fit

5+ years of relevant experience in construction permitting, project management, or similar roles, preferably within SaaS or tech environments.
Strong knowledge of permitting processes, regulations, and compliance standards across jurisdictions.
Experience with multi-state permitting projects is highly preferred.
Exceptional project management skills, capable of handling multiple projects and deadlines.
Excellent communication skills for cross-functional collaboration and customer management.
Leadership experience: 2+ years managing and mentoring teams.
Customer-centric mindset with experience in customer success or similar fields.
Problem-solving skills, able to remain calm under pressure and find effective solutions.
NYC based: Ability to work from our NYC office on Monday, Wednesday, and Friday.

Benefits