Operations Leader - FinTech Retirement Solutions

Human Interest Inc.; Northern (KY); Hybrid; USD 75,000 - 90,000; Full time

Benefits offered by this job

401(k) plan with match

Health insurance

Parental leave

Monthly work-from-home stipend

Quarterly lifestyle stipend

Career development opportunities

Job summary

Human Interest Inc. is seeking an Operations Manager in Customer Success & Operations to lead a team responsible for accurate, timely financial transactions, and to translate frontline insights into actionable input for Product and Engineering.

You will maintain rigorous quality-control processes, monitor KPIs, and drive lean, scalable operations in a highly regulated environment to protect participants and employers alike.

Qualifications

• 3+ years of people-management experience leading teams that process financial transactions or money movements in a regulated environment.
• Strong understanding of the transaction lifecycle within a 401(k) or comparable financial product.
• Experience designing and managing quality-control processes and tight SLAs.

Responsibilities

• Coach, develop, and performance-manage a team of Associates and Team Leads, fostering a culture of precision and accountability.
• Own and enforce quality control processes and SLA management, ensuring high accuracy and fast processing.
• Establish and monitor KPIs using data to inform staffing and continuous improvement.
• Serve as an operational bridge between Customer Success and Product/Engineering with actionable feedback.
• Identify and lead projects to develop, improve, and scale team processes using automation.
• Develop and maintain SOPs to withstand stress tests and volume spikes.

Skills

People management

Regulated financial services

Quality control

KPIs & data analysis

Cross‑functional collaboration

Process improvement

Education

Bachelor's degree in Business/Finance or related field

Tools

Workflow automation tools

Job description

Human Interest Inc. is seeking an Operations Manager in Customer Success & Operations to lead a team responsible for accurate, timely financial transactions, and to translate frontline insights into actionable input for Product and Engineering.

You will maintain rigorous quality-control processes, monitor KPIs, and drive lean, scalable operations in a highly regulated environment to protect participants and employers alike.