Operations Leader, Energy Efficiency Programs

CLEAResult Consulting; United States; On-site; USD 56,000 - 84,000; Full time

Benefits offered by this job

Medical, dental, vision

401(k) match

Paid leave

Volunteer time off

Recognition program

Employee assistance

Training courses

Job summary

CLEAResult is seeking an Operations Supervisor to lead Michigan residential energy efficiency program operations. You will supervise a team, manage scheduling, perform quality checks, and report results to program leadership.

This role is internal-facing with regular client, contractor, and field-team contact. Applicants should have 2–4 years in program operations and at least 2 years of people management, with strong data management and reporting skills.

Qualifications

• Two to four years of relevant experience in program operations, field support, or a similar setting.
• Two or more years of people management experience.
• Strong data management and reporting skills.
• Experience with residential energy efficiency or utility programs (preferred).

Responsibilities

• Lead and schedule your team: supervise, coach, and develop operations team members, set schedules and coverage, and balance workload during busy seasons.
• Manage workflow and process: oversee daily coordination and communication across program support, field support, and business development support, resolve escalations, and find ways to simplify how the work gets done.
• Track performance and KPIs: monitor turnaround times, quality, productivity, and customer experience, report results to program leadership, and use the data to coach your team.
• Uphold policy and compliance: make sure work follows program guidelines, client requirements, and company policy, and keep data and documentation accurate and audit-ready.
• Support resources and budget: help forecast staffing needs, track hours and program costs, and flag variances to leadership early.
• Manages IQ Ops financial processes, including trade ally invoice validation, payment requests to AP, purchase order requisitions, and change orders, ensuring accurate, timely partner payments.
• Manage program data: keep the data that supports program, field, and business development teams accurate, timely, and easy to report on

Skills

People management

Data management

Communication

Job description

CLEAResult is seeking an Operations Supervisor to lead Michigan residential energy efficiency program operations. You will supervise a team, manage scheduling, perform quality checks, and report results to program leadership.

This role is internal-facing with regular client, contractor, and field-team contact. Applicants should have 2–4 years in program operations and at least 2 years of people management, with strong data management and reporting skills.