Energy Programs Operations Lead

CLEAResult; Michigan; Hybrid; USD 56,000 - 84,000; Full time

Benefits offered by this job

Health, dental and vision insurance

401(k) match

Paid vacation and leave

Volunteer time

Employee recognition program

Employee assistance program

On-demand training

Job summary

CLEAResult is seeking an Operations Supervisor to lead a Michigan residential energy efficiency programs team. You will supervise scheduling, quality checks, and reporting to keep daily operations running smoothly and ensure strong client and field team interactions.

The role focuses on internal coordination, performance tracking, and adherence to program guidelines while supporting resource planning and budget control. Join a dynamic team dedicated to energy solutions and community impact.

Qualifications

• Two to four years of relevant experience in program operations, field support, or a similar setting.
• Two or more years of people management experience.
• Strong data management and reporting skills.
• Experience with residential energy efficiency or utility programs (preferred).

Responsibilities

• Lead and schedule your team: supervise, coach, and develop operations team members, set schedules and coverage, and balance workload during busy seasons.
• Manage workflow and process: oversee daily coordination and communication across program support, field support, and business development support, resolve escalations, and find ways to simplify how the work gets done.
• Track performance and KPIs: monitor turnaround times, quality, productivity, and customer experience, report results to program leadership, and use the data to coach your team.
• Uphold policy and compliance: make sure work follows program guidelines, client requirements, and company policy, and keep data and documentation accurate and audit-ready.
• Support resources and budget: help forecast staffing needs, track hours and program costs, and flag variances to leadership early. Manages IQ Ops financial processes, including trade ally invoice validation, payment requests to AP, purchase order requisitions, and change orders, ensuring accurate, timely partner payments.
• Manage program data: keep the data that supports program, field, and business development teams accurate, timely, and easy to report on

Job description

CLEAResult is seeking an Operations Supervisor to lead a Michigan residential energy efficiency programs team. You will supervise scheduling, quality checks, and reporting to keep daily operations running smoothly and ensure strong client and field team interactions.

The role focuses on internal coordination, performance tracking, and adherence to program guidelines while supporting resource planning and budget control. Join a dynamic team dedicated to energy solutions and community impact.