Operations Leader, Energy Efficiency Programs

CLEAResult; United States; Remote; USD 56,000 - 84,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

Health-care concierge service

401(k) with company match

Paid vacation, sick, personal, and Par

Volunteer Time

Employee Recognition Program

Employee Assistance Program

On-demand training

Job summary

CLEAResult is seeking an Operations Supervisor to lead and optimize Michigan residential energy efficiency program operations. You will oversee a team responsible for scheduling, coordination, quality checks, and reporting to ensure smooth daily operations.

You will work with clients, contractors, and field teams while promoting a resourceful, resilient, and kind team environment. Prior experience in program operations and leadership is highly valued.

Qualifications

• 2–4 years of relevant experience in program operations, field support, or a similar setting.
• 2+ years of people management experience.
• Strong data management and reporting skills.
• Experience with residential energy efficiency or utility programs (preferred).

Responsibilities

• Lead and schedule the operations team: supervise, coach, and develop operations team members, set schedules and coverage, and balance workload during busy seasons.
• Manage workflow and process: oversee daily coordination and communication across program support, field support, and business development support, resolve escalations, and find ways to simplify how the work gets done.
• Track performance and KPIs: monitor turnaround times, quality, productivity, and customer experience, report results to program leadership, and use the data to coach your team.
• Uphold policy and compliance: make sure work follows program guidelines, client requirements, and company policy, and keep data and documentation accurate and audit‑ready.
• Support resources and budget: help forecast staffing needs, track hours and program costs, and flag variances to leadership early.
• Manages IQ Ops financial processes, including trade ally invoice validation, payment requests to AP, purchase order requisitions, and change orders, ensuring accurate, timely partner payments.
• Manage program data: keep the data that supports program, field, and business development teams accurate, timely, and easy to report on

Skills

People management

Data management

Reporting

Program operations

Residential energy experience

Job description

CLEAResult is seeking an Operations Supervisor to lead and optimize Michigan residential energy efficiency program operations. You will oversee a team responsible for scheduling, coordination, quality checks, and reporting to ensure smooth daily operations.

You will work with clients, contractors, and field teams while promoting a resourceful, resilient, and kind team environment. Prior experience in program operations and leadership is highly valued.