Operations Leader: Drive Guest Experience & Team Success

Socket.dev; Mesa (AZ); On-site; USD 65,000 - 80,000; Full time

Benefits offered by this job

Medical benefits

Free meals

Employee discounts

Leadership development

Job summary

Jake's Unlimited in Mesa, Arizona seeks an experienced Operations Manager to lead daily operations in a fast-paced, entertainment-focused venue. You will supervise team members, ensure guest satisfaction, maintain safety and cleanliness, and drive smooth opening/closing procedures.

Responsibilities include coordinating floor presence, staff scheduling, training, and resolving guest concerns with a focus on recovery and memorable experiences for every guest.

Qualifications

• 2+ years of management or supervisory experience.
• Experience in entertainment, hospitality, restaurants, attractions, retail, or another high-volume guest-facing operation preferred.
• Proven ability to lead teams and take ownership of daily operations.
• Exemplary guest service and guest recovery skills.
• Confident, visible leader who makes decisions and provides direction.
• Strong communication, coaching, and interpersonal skills.
• Organized, solutions-focused, and able to manage multiple priorities.
• Comfortable holding team members accountable while maintaining a positive environment.
• Strong attention to safety, cleanliness, and operating standards.
• Working knowledge of cash controls and labor management.

Responsibilities

• Provide leadership and direction across the facility.
• Maintain a visible presence on the floor, actively engaging with guests and team members.
• Ensure departments operate safely, efficiently, and to established standards.
• Support department leaders and step in where needed to keep operations running smoothly.
• Lead opening, closing, and daily operating procedures.
• Monitor staffing and deployment and adjust based on business needs.
• Coach team members and reinforce expectations for service, productivity, safety, and professionalism.
• Resolve guest concerns with confidence, good judgment, and a focus on recovery.
• Identify operational issues, take ownership, and drive them through resolution.
• Maintain high standards for cleanliness, organization, safety, and facility presentation.
• Coordinate support for equipment, POS, facility, and other operational issues.
• Support cash handling, safe counts, drops, and end-day procedures.
• Assist with training, performance management, and team development.
• Communicate important incidents, shift information, and follow-up needs to the leadership team.

Skills

Management experience

Guest service

Leadership

Communication

Safety standards

Cash handling

Scheduling

Problem solving

Accountability

Team development

Job description

Jake's Unlimited in Mesa, Arizona seeks an experienced Operations Manager to lead daily operations in a fast-paced, entertainment-focused venue. You will supervise team members, ensure guest satisfaction, maintain safety and cleanliness, and drive smooth opening/closing procedures.

Responsibilities include coordinating floor presence, staff scheduling, training, and resolving guest concerns with a focus on recovery and memorable experiences for every guest.