Operations Manager

Jake’s Unlimited; Mesa, Northern (AZ, KY); Hybrid; USD 55,000 - 85,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Free meal

Employee discounts

Leadership development

Team atmosphere

Job summary

Jake’s Unlimited in Mesa, Arizona is seeking an Operations Manager to lead daily operations, support department leaders, and ensure a safe, clean, and memorable guest experience. You’ll oversee opening, closing, and personnel deployment while maintaining high standards.

You’ll coach and develop a team, resolve guest concerns, and drive operational recovery. The role requires leadership in a fast-paced environment with a focus on safety, hospitality, and efficiency.

Qualifications

• 2+ years of FEC or similar management or supervisory experience required.
• Experience in entertainment, hospitality, restaurants, attractions, retail, or another high-volume guest-facing operation preferred.
• Proven ability to lead teams and take ownership of daily operations.
• Exemplary guest service and guest recovery skills.
• Confident, visible leader who is comfortable making decisions and providing direction.
• Strong communication, coaching, and interpersonal skills.
• Organized, solutions-focused, and able to manage multiple priorities.
• Comfortable holding team members accountable while maintaining a positive environment.
• Strong attention to safety, cleanliness, and operating standards.
• Working knowledge of cash controls and labor management.
• Dependable, adaptable, and willing to jump in wherever needed.
• Available to work a flexible schedule including days, evenings, weekends, and holidays.

Responsibilities

• Provide leadership and direction across the facility.
• Maintain a visible presence on the floor, actively engaging with guests and team members.
• Ensure departments operate safely, efficiently, and to established standards.
• Support department leaders and step in where needed to keep operations running smoothly.
• Lead opening, closing, and daily operating procedures.
• Monitor staffing and deployment and adjust based on business needs.
• Coach team members and reinforce expectations for service, productivity, safety, and professionalism.
• Resolve guest concerns with confidence, good judgment, and a focus on recovery.
• Identify operational issues, take ownership, and drive them through resolution.
• Maintain high standards for cleanliness, organization, safety, and facility presentation.
• Coordinate support for equipment, POS, facility, and other operational issues.
• Support cash handling, safe counts, drops, and end-of-day procedures.
• Assist with training, performance management, and team development.
• Communicate important incidents, shift information, and follow-up needs to the leadership team.

Job description

Operations Manager

Jake’s Unlimited | Mesa, Arizona
Full-Time
Evenings, Weekends & Holidays Required

Lead the Experience

Jake’s Unlimited is one of Arizona’s premier indoor entertainment destinations, bringing together arcade games, attractions, bowling, laser tag, food and beverage, birthdays, and group events under one roof.

We’re looking for an experienced Operations Managerwho thrives in a fast-paced environment, enjoys leading people, and takes ownership. You’ll help lead daily operations, support department leaders and team members, resolve guest and operational challenges, and ensure we deliver a safe, clean, fun, and memorable experience every day.

What You’ll Do

• Provide leadership and direction across the facility
• Maintain a visible presence on the floor, actively engaging with guests and team members
• Ensure departments operate safely, efficiently, and to established standards
• Support department leaders and step in where needed to keep operations running smoothly
• Lead opening, closing, and daily operating procedures
• Monitor staffing and deployment and adjust based on business needs
• Coach team members and reinforce expectations for service, productivity, safety, and professionalism
• Resolve guest concerns with confidence, good judgment, and a focus on recovery
• Identify operational issues, take ownership, and drive them through resolution
• Maintain high standards for cleanliness, organization, safety, and facility presentation
• Coordinate support for equipment, POS, facility, and other operational issues
• Support cash handling, safe counts, drops, and end-of-day procedures
• Assist with training, performance management, and team development
• Communicate important incidents, shift information, and follow-up needs to the leadership team

Who We’re Looking For

• 2+ years of FEC or similar management or supervisory experience required
• Experience in entertainment, hospitality, restaurants, attractions, retail, or another high-volume guest-facing operation preferred
• Proven ability to lead teams and take ownership of daily operations
• Exemplary guest service and guest recovery skills
• Confident, visible leader who is comfortable making decisions and providing direction
• Strong communication, coaching, and interpersonal skills
• Organized, solutions-focused, and able to manage multiple priorities
• Comfortable holding team members accountable while maintaining a positive environment
• Strong attention to safety, cleanliness, and operating standards
• Working knowledge of cash controls and labor management
• Dependable, adaptable, and willing to jump in wherever needed
• Available to work a flexible schedule including days, evenings, weekends, and holidays

What You’ll Get

• Medical, dental, and vision benefits
• Free meal every shift
• Employee discounts on food, attractions, and parties
• Leadership development and advancement opportunities
• A fast-paced, team-oriented work environment

What Success Looks Like

Our Operations Managers are present, engaged, and actively involved in the operation.They make sound decisions, support and develop the team, resolve issues quickly, and take ownership of the guest experience.

Success means creating an environment where guests receive outstanding service, team members have the leadership they need, and the facility remains safe, clean, organized, and ready for business.

Why Jake’s Unlimited?

At Jake’s Unlimited, our goal is simple: create a place where the fun never stops. Our Operations Managers help make that happen by supporting our people, connecting with guests, solving problems, and maintaining high operating standards.