Operations Lead, Workplace Hospitality & Concierge

Circles Group; New Brunswick (NJ); Hybrid; USD 80,000 - 83,000; Full time

Benefits offered by this job

401k with match

Life insurance paid for by Circles

Unlimited PTO

Paid holidays

Access to discount programs

Sabbatical every 5 years

Job summary

Circles Group seeks an Operations Manager to own a portfolio of workplace hospitality and employee experience programs across multiple client accounts. You will drive service excellence, optimize team performance, and strengthen client relationships in healthcare, corporate, and hospitality environments.

You will coordinate between clients, Account Management, frontline teams, and internal partners, leading staffing, training, and process improvements while upholding Circles standards.

Qualifications

• 5+ years of operations, hospitality, workplace experience, concierge, or customer service leadership experience.
• Experience managing multi-site or multi-client operations preferred.
• Exceptional organizational and communication abilities.

Responsibilities

• Own and oversee client accounts, ensuring service delivery meets client expectations.
• Lead frontline hospitality and concierge teams across multiple locations.
• Travel to client sites to support launches, training, and transitions.
• Maintain SOPs, training materials, and operational documentation.
• Collaborate with HR, Marketing, Technology, Training, and Operations teams.

Skills

Leadership

Communication

Coaching

Problem-solving

Tools

Salesforce

Microsoft Office

Excel

Job description

Circles Group seeks an Operations Manager to own a portfolio of workplace hospitality and employee experience programs across multiple client accounts. You will drive service excellence, optimize team performance, and strengthen client relationships in healthcare, corporate, and hospitality environments.

You will coordinate between clients, Account Management, frontline teams, and internal partners, leading staffing, training, and process improvements while upholding Circles standards.