Operations Lead - Verifications & Team Coaching

Checkr; Nashville (TN); On-site; USD 73,000 - 91,000; Full time

Benefits offered by this job

Learning and development allowance

Equity compensation

Medical, dental, and vision coverage

Fertility/adoption/parental planning"

Flexible PTO

Monthly wellness stipend

Job summary

Checkr’s Truework unit seeks an Associate Manager, Operations to lead the Manual Verifications team, ensuring high-quality service and accurate verifications at scale. You will manage a revenue-generating team, align with product and platform goals, and drive continuous improvement.

The role emphasizes KPI management, quality assurance, and coaching with cross-functional collaboration to meet deadlines and SLAs.

Qualifications

• 2+ years or more of leadership experience in call center management, operations, team management, or a related field.
• 3+ years of experience in a customer-facing role.
• 2+ years of experience in leading projects or peers to achieve common goals.
• Excellent written and verbal communication skills; ability to build relationships with reports, peers, executives and clients.

Responsibilities

• Lead a team of verification specialists through performance management, coaching, mentorship, and development while overseeing attendance, schedules, and disciplinary actions.
• Track individual and team metrics, prepare weekly reports, maintain documentation, and escalate critical issues to leadership.
• Analyze quality failures, conduct audits, and ensure deliverables meet standards and SLAs.
• Identify performance trends, develop corrective actions, and implement solutions to address gaps.
• Design and facilitate training on quality protocols, workflows, product offerings, and customer personas.

Skills

Leadership experience

Customer-facing

Project leadership

Communication skills

Problem-solving

Job description

Checkr’s Truework unit seeks an Associate Manager, Operations to lead the Manual Verifications team, ensuring high-quality service and accurate verifications at scale. You will manage a revenue-generating team, align with product and platform goals, and drive continuous improvement.

The role emphasizes KPI management, quality assurance, and coaching with cross-functional collaboration to meet deadlines and SLAs.