Operations Lead: Team Growth & Client Service

Rentokil Pest Control North America; Sacramento (CA); On-site; USD 60,000 - 80,000; Full time

Job summary

Rentokil Pest Control North America seeks an Operations Manager in Sacramento, CA. The ideal candidate will lead a team responsible for achieving sales and client satisfaction. Responsibilities include managing daily operations, mentoring staff, and ensuring exceptional service delivery.

Qualified candidates should have a background in customer service management, excellent communication skills, and the ability to maintain necessary licenses. This position may require travel throughout the territory and working flexible hours as needed.

Qualifications

• 3-5 years in a management role, preferably focused on customer service.
• Experience in training and mentoring service professionals.
• Ability to obtain required licenses and certifications.

Responsibilities

• Manage daily operations of specialists for superior customer service.
• Provide direction to staff in operations and client care.
• Manage financial performance including revenue growth and expense control.
• Visit clients and assist specialists in the field.
• Submit performance reports weekly, monthly, and yearly.

Skills

Leadership

Customer service

Communication skills

Education

Bachelor’s degree

Job description

Rentokil Pest Control North America seeks an Operations Manager in Sacramento, CA. The ideal candidate will lead a team responsible for achieving sales and client satisfaction. Responsibilities include managing daily operations, mentoring staff, and ensuring exceptional service delivery.

Qualified candidates should have a background in customer service management, excellent communication skills, and the ability to maintain necessary licenses. This position may require travel throughout the territory and working flexible hours as needed.