Operations Lead - Short Hills Boutique

Brobston Group; Short Hills (NJ); Presencial; USD 33.000 - 41.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical insurance

Dental insurance

Vision insurance

401(k)

Paid time off

Employee discounts

Descripción de la vacante

The House of Creed in Short Hills, NJ seeks an Operational Lead to guide store operations, merchandising, and customer experience for the Creed brand. You will manage stock, events, and inventory while partnering with the Retail Operations team to ensure flawless store execution.

Ideal candidates have 3+ years in luxury retail with strong communication, organization, and IT capabilities, and the ability to lift up to 25lbs in a dynamic boutique environment.

Formación

• Minimum 3 years of relevant retail sales and customer experience; fragrance/beauty/luxury goods preferred.
• Strong verbal and written communication skills with interpersonal strengths.
• Attention to detail, event planning and organizational abilities to support business needs.
• Good technical computer skills and familiarity with reporting tools and systems.
• Flexible and able to multi-task in a dynamic retail environment.
• Physical ability to move in store and lift up to 25lbs.

Responsabilidades

• Manage returns, damages, and testers returns.
• Organize and upkeep of stockroom and stock placement within the boutique.
• Properly merchandise and implement visual directives, including window installations.
• Partner with Retail Operations for all work orders.
• Order office and collateral supplies.
• Lead physical inventory.
• Update and maintain boutique IT with support from Retail Operations and IT.
• Manage all customer shipments - outbound and returns.
• Champion and drive Customer Experience (CX) while setting a CX standard.
• Drive retail sales plan at store level and support ICP brands in sales goals.
• Achieve personal sales goals by developing relationships across the store for ICP brands.
• Support presell launches and events in stores in collaboration with ICP Managers.
• Drive sales by engaging customers and building brand awareness.
• Be accountable for event presell, goals and setup.
• Communicate/escalate store, counter, product concerns to ICP Manager.
• Responsible for opening and closing of boutique.

Conocimientos

Retail sales

Customer experience

Communication

Detail-oriented

Event planning

IT skills

Herramientas

Reporting tools

Descripción del empleo

POSITION

Operational Lead, The House of Creed

REPORTS TO

General Manager, Short Hills Boutique

LOCATION

Short Hills, NJ (Anticipated store opening November - December 2026)

FLSA

Non-Exempt

We are committed to building a diverse workforce. We believe diversity in all its forms - gender, age, nationality, culture, religious beliefs and sexual orientation - enriches the workplace. It opens opportunities for people to express their talent, both individually and collectively and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer, we welcome and consider applications from all qualified candidates, regardless of their background.

Why Work With Us?

We care about our team members, and we offer a competitive hourly rate $24.00 - $30.00 , be nefits such as medical, dental, vision, 401(k), paid time off, employee discounts and much more!

CORE RESPONSIBILITIES

• Manage returns, damages, and testers returns.
• Organize and upkeep of stockroom and stock placement within the boutique.
• Properly merchandise and implement visual directives, as well as oversee all window installations.
• Partner with our Retail Operations department for all work orders.
• Order office and collateral supplies.
• Lead physical inventory.
• Update and maintain boutique IT with support from Retail Operations and IT departments.
• Manage all customer shipments - outbound and returns.
• Champion and drive Customer Experience (CX) while being an example and holding CX standard
• Drive retail sales plan at the store level by exhibiting accountability for overall function of the Creed Sales Team including support to achieve sales plan in all designated stores in market.
• Achieve personal sales goals, by developing relationships throughout the store to promote ICP brands and intersell including pre-sale and launch goals set by ICP Manager
• Support and execute action plans based on market calendar to maximize sales, including executing presell launches and events in stores while partnering with ICP Managers.
• Drive sales by stepping out from the counter to engage with customers and build brand awareness.
• Accountable for event presell, goals and set up.
• Communicate / escalation all store, counter, product concerns to ICP Manager or appropriate person.
• Responsible for opening and closing of boutique.

CORE REQUIREMENTS

• Minimum of 3 years of relevant retail sales and customer experience; fragrance, beauty or luxury goods preferred.
• Relevant experience demonstrating strong sales experience and proficiency in the retail/fragrance industry.
• Excellent verbal & written communication skills; strong interpersonal skills.
• Possesses strong attention to detail, event planning and organizational skills to support business needs.
• Has good technical computer skills, keyboarding and is knowledgeable of various reporting tools and systems.
• Flexible and adaptable to changing priorities with the ability and willingness to multi- task.
• Physical ability to move in store including kneeling, stooping, carrying, bending, twisting etc.; ability to lift to 25lbs.