Operations Lead — NYC Market Growth & Chauffeur Ops

Wheely; New York (NY); Presencial; USD 140 000 - 180 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Base salary 140-180k per year

Equity in a high-growth scale-up

Monthly journeys credit

Health benefits

Resumo da oferta

Wheely is redefining premium transportation in New York and beyond. We’re seeking an Operations Manager to own day-to-day execution, grow chauffeur supply, and scale our New York market while aligning with global standards.

You’ll partner with the General Manager, build the local operating model, use data to drive improvements, and lead a growing operations team. A fast-moving, entrepreneurial mindset and 3+ years of relevant experience are required.

Qualificações

• Experience launching or scaling operations in a fast-paced environment.
• Strong analytical and data-driven approach to decision making.
• MBA or advanced degree in business, operations, analytics, or strategy.

Responsabilidades

• Own day-to-day operational execution, including chauffeur supply growth, onboarding, training, retention and incentives.
• Establish and evolve the local operating model, translating global strategy and standards into effective local execution.
• Use data to identify operational risks and opportunities, designing initiatives with clear, measurable impact.
• Lead and develop the growing local operations team, creating a culture of high performance and engagement.
• Work closely with Product teams to influence feature development and improve operational tooling.
• Oversee operational readiness and early market growth, ensuring consistent service quality and reliability.
• Build strong relationships with chauffeurs and key external stakeholders, representing Wheely's standards and values.
• Ensure compliance with applicable local regulations and licensing requirements.

Conhecimentos

Analytical thinking

Entrepreneurial mindset

Leadership

Operations management

Stakeholder management

Formação académica

MBA

Advanced degree

Descrição da oferta de emprego

Wheely is redefining premium transportation in New York and beyond. We’re seeking an Operations Manager to own day-to-day execution, grow chauffeur supply, and scale our New York market while aligning with global standards.

You’ll partner with the General Manager, build the local operating model, use data to drive improvements, and lead a growing operations team. A fast-moving, entrepreneurial mindset and 3+ years of relevant experience are required.