Market Operations Lead—Expansion & Growth

wheely; New York (NY); On-site; USD 140,000 - 180,000; Full time

Benefits offered by this job

Base salary 140-180k USD per year

Equity in a high-growth scale-up

Comprehensive benefits package

Monthly journey credits

Privacy notice compliance

Job summary

Wheely, the premium transportation provider, has launched in New York and is scaling rapidly. We are seeking an Operations Manager to own day-to-day execution, focus on chauffeur supply growth, onboarding, retention and incentives, and to translate global standards into a strong local operating model.

You will partner with global and local teams, build and scale the local operations function, and ensure high-quality, compliant service as the market expands in the US.

Qualifications

• Analytically strong, entrepreneurial operators who are accountable for outcomes in a fast-moving environment.
• 3+ years of experience building, launching or scaling something meaningful in a fast-paced environment.

Responsibilities

• Own day-to-day operational execution, including chauffeur supply growth, onboarding, training, retention and incentives.
• Establish and evolve the local operating model, translating global strategy and standards into effective local execution.
• Use data to identify operational risks and opportunities, designing initiatives with clear, measurable impact.
• Lead and develop the growing local operations team, creating a culture of high performance and engagement.
• Work closely with Product teams to influence feature development and improve operational tooling.
• Oversee operational readiness and early market growth, ensuring consistent service quality and reliability.
• Build strong relationships with chauffeurs and external stakeholders, representing Wheely's standards and values.
• Ensure compliance with applicable local regulations and licensing requirements.

Job description

Wheely, the premium transportation provider, has launched in New York and is scaling rapidly. We are seeking an Operations Manager to own day-to-day execution, focus on chauffeur supply growth, onboarding, retention and incentives, and to translate global standards into a strong local operating model.

You will partner with global and local teams, build and scale the local operations function, and ensure high-quality, compliant service as the market expands in the US.