Operations Lead – Lottery & Gaming Solutions

Scientific Games; United States; Remote; USD 90,000 - 130,000; Full time

Job summary

Scientific Games is seeking an experienced Operations Manager to oversee daily operations of a mission-critical lottery client environment. You will lead a local support team and coordinate with centralized groups to ensure service delivery and operational excellence.

The role emphasizes policy development, KPI tracking, budget management, and continuous process improvement while maintaining strict regulatory compliance within the gaming industry.

Qualifications

• Bachelor’s degree in Business Administration or related field.
• Experience leading operations and driving continuous improvements.
• Strong analytical and data-driven decision-making.
• Familiarity with ERP systems and project management tools.
• Excellent communication and leadership abilities.

Responsibilities

• Oversee daily operational functions across departments to ensure smooth workflows.
• Develop and monitor operational policies, procedures, and KPIs.
• Lead and mentor a team of operational staff, including training and evaluations.
• Identify process improvements to reduce costs and increase efficiency.
• Collaborate with sales, product, and finance to align operations with business goals.
• Ensure compliance with regulatory requirements and industry standards.
• Manage budgets and report financial performance to leadership.
• Oversee inventory, logistics, and facilities to support operations.
• Address and resolve issues and customer escalations promptly.
• Present regular performance reports and improvement recommendations.

Skills

Leadership

Analytical skills

Communication

Problem-solving

Team motivation

Education

Bachelor's degree in Business Administration

Master’s degree in Operations Management (preferred)

Tools

ERP systems

Project management software

Job description

Scientific Games is seeking an experienced Operations Manager to oversee daily operations of a mission-critical lottery client environment. You will lead a local support team and coordinate with centralized groups to ensure service delivery and operational excellence.

The role emphasizes policy development, KPI tracking, budget management, and continuous process improvement while maintaining strict regulatory compliance within the gaming industry.