Operations Lead: Hospitality Maintenance & Guest Service

Poppy Bank; Pigeon Forge (TN); On-site; USD 28,000 - 32,000; Full time

Benefits offered by this job

Medical insurance

Vision insurance

Dental insurance

Employee hotel travel program

Marriott employee travel program

Paid time off

Sick pay

ZayZoon daily pay

Career growth opportunities

Job summary

The Wayback - A Marriott Tribute Portfolio Property in Pigeon Forge seeks an Operations Lead to coordinate housekeeping, laundry, and maintenance, ensuring the property is clean, well-maintained, and guest-ready. Reporting to the Operations Manager, this hands-on role leads by example and takes pride in keeping one of Pigeon Forge's distinctive hotels running at its best.

You will oversee daily operations, enforce policies, supervise staff, and adapt to shifting needs, including evenings,

Qualifications

• High school diploma or equivalent required.
• Minimum 1 year of hotel maintenance or housekeeping experience required.
• Strong communication and leadership skills with the ability to supervise a team.
• Flexible availability including evenings, weekends, and holidays.
• Ability to stand, walk, bend, and lift up to 50 lbs.

Responsibilities

• Coordinate and complete all cleaning and maintenance activities across the property including routine and deep cleaning of guest rooms, public areas, back of house, and laundry operations.
• Ensure the proper appearance of the entire property from the entrance to the roof, including parking lot, walkways, landscaping, service areas, trash areas, and building exteriors.
• Open and close rooms as required for maintenance needs.
• Be knowledgeable of all room types and supply standards.
• Read and stay current on front office communications logs on a daily basis.
• Enforce all existing and new policies and procedures with housekeeping, laundry, and maintenance staff.
• Monitor the appearance of all housekeeping, laundry, and maintenance staff to ensure compliance with company uniform policy.
• Follow all AATMOS Hospitality and Marriott Tribute Portfolio safety, sanitation, and standard operating procedures throughout each shift.
• Handle guest complaints promptly and professionally, always resolving with care and a commitment to superior service.
• Promote goodwill by being courteous, friendly, and helpful to guests, managers, and fellow associates at all times.
• Inform the Operations Manager of any unique situations or unusual developments in housekeeping, laundry, or maintenance operations.
• Maintain a working knowledge of all hotel operating procedures and the property management system.
• Indirectly supervise and ensure proper completion of all housekeeping, laundry, and maintenance duties on days when the Operations Manager is off.
• Delegate responsibilities effectively and follow up to ensure completion and quality standards.
• Exhibit strong leadership skills with a positive, supportive approach to team development.
• Be willing and able to work any shift and fill in when team members are unable to work their scheduled shift.

Skills

Communication

Leadership

Education

High school diploma

Job description

The Wayback - A Marriott Tribute Portfolio Property in Pigeon Forge seeks an Operations Lead to coordinate housekeeping, laundry, and maintenance, ensuring the property is clean, well-maintained, and guest-ready. Reporting to the Operations Manager, this hands-on role leads by example and takes pride in keeping one of Pigeon Forge's distinctive hotels running at its best.

You will oversee daily operations, enforce policies, supervise staff, and adapt to shifting needs, including evenings,