Executive Housekeeper

Gibson Hotel Management, Inc.; Knoxville (TN); On-site; USD 50,000 - 75,000; Full time

Benefits offered by this job

Competitive pay

Health, Dental, Vision & LifeInsurance

Paid Time Off (PTO)

Free Telehealth

Franchise Travel Benefits

401(k)

Daily Pay

A supportive team and a company that V

Job summary

Gibson Hotel Management, Inc. in the United States seeks an Executive Housekeeper to lead the housekeeping department across Pigeon Forge/Townsend/Sevier County, TN. You will direct daily operations, supervise staff, and ensure spotless rooms and public areas while maintaining exceptional guest service.

The role emphasizes hands-on leadership, training, inventory control, and adherence to brand standards. Cinco de mayo style leadership is encouraged, and the team focuses on growth and superior

Qualifications

• 1-2 years of housekeeping supervisory experience.
• 3-5 years of hospitality experience preferred.
• Spanish speaking is a requirement for this team.
• Strong guest service background.
• Positive attitude with professional verbal communication.
• Excellent attention to detail and organizational skills.
• A true team player who leads calmly and confidently.
• Ability to lift, push, pull, or carry up to 25 lbs.
• Ability to stand and walk for up to 100% of the shift.

Responsibilities

• Assign rooms and staffing based on availability and workload
• Coordinate daily with Front Desk and Maintenance
• Conduct daily hotel walk-throughs (rooms, common areas, parking lot, sidewalks, trash areas)
• Ensure adequate linens and supplies for daily and overnight needs
• Monitor timeclock usage to ensure accurate scheduling
• Inspect all cleaned rooms and update room status in the system
• Ensure all issues are corrected before rooms are released to the Front Desk
• Review room productivity and assist with performance evaluations
• Train new housekeepers through hands-on demonstration and feedback
• Lead by example to promote efficiency, professionalism, and pride in work
• Complete performance reviews and handle corrective action or terminations when necessary
• Manage housekeeping storage areas and inventory (secure, stocked, and organized)
• Ensure carts are clean, stocked, and properly labeled
• Maintain Lost & Found logs and procedures
• Follow all company policies, procedures, and standards

Skills

Spanish speaking

Leadership

Guest service

Attention to detail

Communication

Job description

Bi-lingual Executive Housekeeper

Lead with Heart. Inspire Your Team. Set the Standard.

Are you a motivating leader with an eye for detail?

Do you enjoy helping teams grow and succeed?

Are you ready to take the next step in your hospitality career with a growing company?

We’re looking for an Executive Housekeeper to lead our housekeeping department in the Pigeon Forge/Townsend/Sevier County, TN area and help deliver a clean, welcoming, and memorable experience for every guest

What We Offer

• Competitive pay (based on experience)

• Health, Dental, Vision & Life Insurance

• Paid Time Off (PTO)

• Free Telehealth

• Franchise Travel Benefits

• 401(k)

• Daily Pay

• A supportive team and a company that values leadership & growth

• A supportive team and a company that values leadership & growth

What You’ll Do Leadership & Daily Operations

• Assign rooms and staffing based on availability and workload

• Coordinate daily with Front Desk and Maintenance

• Conduct daily hotel walk-throughs (rooms, common areas, parking lot, sidewalks, trash areas)

• Ensure adequate linens and supplies for daily and overnight needs

• Monitor timeclock usage to ensure accurate scheduling

Quality & Cleanliness

• Inspect all cleaned rooms and update room status in the system

• Ensure all issues are corrected before rooms are released to the Front Desk

• Review room productivity and assist with performance evaluations

Training & Team Development

• Train new housekeepers through hands-on demonstration and feedback

• Lead by example to promote efficiency, professionalism, and pride in work

• Complete performance reviews and handle corrective action or terminations when necessary

Inventory & Compliance

• Manage housekeeping storage areas and inventory (secure, stocked, and organized)

• Ensure carts are clean, stocked, and properly labeled

• Maintain Lost & Found logs and procedures

• Complete all required brand, hotel, bloodborne pathogen, and bed bug training

• Follow all company policies, procedures, and standards

What We’re Looking For

• 1-2 years of housekeeping supervisory experience

• 3-5 years of hospitality experience preferred

• Spanish speaking is a requirement for this team

• Strong guest service background

• Positive attitude with professional verbal communication

• Excellent attention to detail and organizational skills

• A true team player who leads calmly and confidently

• Ability to lift, push, pull, or carry up to 25 lbs.

• Ability to stand and walk for up to 100% of the shift

Guest Experience Expectations

• Respond promptly and professionally to guest questions or concerns

• Maintain a calm, positive demeanor at all times

• Greet guests with eye contact, a smile, and genuine hospitality

• Take initiative to assist guests whenever possible

Equal Opportunity Employer

We are committed to creating an inclusive workplace and providing equal employment opportunities to all applicants and team members.

Our company provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Source: Gibson Hotel Management