Operations Lead: Field Services & Client Relations

HappyClean; Texas; On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Dental insurance

Health insurance

Paid time off

Vision insurance

Job summary

HappyClean is seeking an Operations Manager to lead and scale day-to-day operations, oversee service execution, and support administrative staff. The role focuses on improving efficiency, maintaining high standards, and driving accountability across teams in a fast-paced environment.

The ideal candidate will manage client relationships, coordinate workflow, and lead meetings with cleaners and staff while negotiating pay rates to meet margin goals.

Qualifications

• Leadership and organizational abilities to manage multiple priorities.
• Strong communication and problem-solving skills.
• Experience managing teams and client relationships.
• Ability to lead meetings and drive accountability.
• Experience in service industries preferred.

Responsibilities

• Oversee all daily operations of the business and ensure service execution across accounts.
• Maintain reporting, documentation, and updates within company systems.
• Monitor performance and identify areas for improvement.
• Coordinate scheduling and oversee service delivery.
• Lead cleaner and operations staff meetings, ensuring accountability.
• Manage client relationships and address issues professionally and promptly.
• Follow up with clients for coordination, retention, and issue resolution.
• Support implementation of SOPs and operational systems.

Skills

Leadership

Communication

Organizational skills

Problem solving

People management

Client relations

Detail oriented

Education

College degree

Tools

Scheduling software

Spreadsheets

Reporting systems

Job description

HappyClean is seeking an Operations Manager to lead and scale day-to-day operations, oversee service execution, and support administrative staff. The role focuses on improving efficiency, maintaining high standards, and driving accountability across teams in a fast-paced environment.

The ideal candidate will manage client relationships, coordinate workflow, and lead meetings with cleaners and staff while negotiating pay rates to meet margin goals.