Operations Lead - Dental Front Office & Patient Care

TAG - The Aspen Group; West Bend (WI); On-site; USD 26,000 - 29,000; Full time

Benefits offered by this job

PTO

Health benefits

Dental benefits

Vision benefits

401(k) with match

Career development

Growth opportunities

Continuous learning

Job summary

Aspen Dental is seeking an Assistant Dental Office Manager in Wisconsin to lead front office operations and drive patient satisfaction. You’ll report to the Manager, support non‑clinical teams, and participate in an eight‑week training program to succeed in the role.

You’ll supervise scheduling, verify insurance payments, and coordinate with the clinical team to ensure high quality of care while upholding company policies and procedures.

Qualifications

• High school diploma or equivalent required; college degree preferred.
• Strong communication and interpersonal skills are essential.
• Demonstrated analytical thinking and attention to detail.

Responsibilities

• Provide superior patient service with compassion and care in accordance with patient needs, company policies and procedures, government regulations, and dental board standards.
• Work collaboratively with other members of the dental team to provide exceptional patient care.
• Consult with patients on treatment options provided by clinical team, verifying insurance payment and collection ensuring high quality of care.
• Under the direction of the Manager, supervise and reinforce the daily tasks and priorities of the non‑clinical team.
• Review data day to day to evaluate the impact on the practice.
• Oversee scheduling and confirming patient appointments.
• Verify insurance payment, collection, balance nightly deposits and credit card processing.
• Additional tasks assigned by the Manager.

Skills

Communication

Interpersonal skills

Analytical thinking

Organized

Detail oriented

Education

High school diploma or equivalent

College degree preferred

Job description

Aspen Dental is seeking an Assistant Dental Office Manager in Wisconsin to lead front office operations and drive patient satisfaction. You’ll report to the Manager, support non‑clinical teams, and participate in an eight‑week training program to succeed in the role.

You’ll supervise scheduling, verify insurance payments, and coordinate with the clinical team to ensure high quality of care while upholding company policies and procedures.