Luxury Jewelry Showroom CX Lead

Rinvio Recruitment; New York (NY); On-site; USD 60,000 - 80,000; Full time

Job summary

A high-end jewelry retailer is seeking a Customer Experience Assistant Manager for their Manhattan location. This role entails leading a team to provide exceptional service while enhancing sales and customer satisfaction. The ideal candidate will have experience in team management within retail, possess strong communication skills, and a keen focus on operational excellence. Responsibilities include managing customer engagement, ensuring store efficiency, and driving team performance in a luxury environment.

Qualifications

• Proven experience in managing teams within retail or direct-to-consumer environments.
• Demonstrable history of recruiting and developing high-performing teams.
• Self-motivated with strong work ethic and attention to detail.

Responsibilities

• Facilitate recruitment and oversee the management of the Customer Experience team.
• Ensure the showroom is operationally streamlined and uphold high customer service standards.
• Design and deliver unique and personalized purchasing experiences for customers.
• Effectively manage customer inquiries while maintaining high service standards.
• Conduct in-person consultations in the private showroom.

Skills

Team management

Customer service excellence

Problem-solving

Communication skills

Process optimization

Education

Bachelor's degree or equivalent experience

Tools

CRM software

Job description

A high-end jewelry retailer is seeking a Customer Experience Assistant Manager for their Manhattan location. This role entails leading a team to provide exceptional service while enhancing sales and customer satisfaction. The ideal candidate will have experience in team management within retail, possess strong communication skills, and a keen focus on operational excellence. Responsibilities include managing customer engagement, ensuring store efficiency, and driving team performance in a luxury environment.