Operations Lead & Coach

Global Human Performance; Pittsburgh (Allegheny County); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Health insurance reimbursement

Continuing education stipend

Pay increases with responsibility

Job summary

Global Human Performance in Pittsburgh, PA seeks an Operations Lead & Coach to balance strength and conditioning coaching (about 60%) with overseeing member experience, facility systems, scheduling, payroll, and scalable processes.

You will grow into a General Manager as the gym expands; responsibilities include coaching, onboarding, CRM improvements, and sales support, reporting to the owner.

Qualifications

• Experience as an S&C coach or personal trainer; track & field or cross country preferred.
• Hold major S&C/fitness certification such as CSCS, NASM, USAW, ACSM, etc.
• 2+ years in fitness sales and/or management preferred.
• Strong organizational, communication, and scheduling skills.
• Morning, evening, and some weekend availability.
• Reports directly to the owner.

Responsibilities

• Operations Leadership: scheduling, payroll, event coordination.
• Member Experience: maintain retention and CRM quality; onboarding.
• Coaching Responsibilities: conduct 1:1, small group, and team coaching.
• Systems & Technology: improve software usage and data accuracy.
• Sales Support: meet with prospects and onboard new members.
• Overall: support programming and on-site gym initiatives.

Skills

S&C Coach

Personal Trainer

Coaching Track & Field

Leadership

Education

CSCS Certification

NASM Certification

USAW Certification

ACSM Certification

USATF Running Certification

Job description

Global Human Performance | Pittsburgh, PA

Operations Lead & Coach

Global Human Performance | Pittsburgh, PA

Who We Are

As the owner in my 10th year of leading GHP, I am looking for an ambitious coach to serve as a number 2. Our goal is to guide people to 1 million+ personal best performances over the coming decades. If that excites you, read more.

Global Human Performance is a performance training gym focused on building strong, fast, injury resilient humans. We coach youth & adult athletes, largely specializing in running sports along with adults seeking fitness for life. We are the closest thing to collegiate level T&F coaching in one house, offering 1:1 and small group S&C and on the track coaching as our very specific niche. We serve many field sport athletes in sports such as soccer, field hockey, lacrosse, ultimate frisbee, and football.

About the Role

This role will be doing strength and conditioning coaching as about 60% of the role. The “Operations” Lead aspect lies in this role’s responsibility for keeping GHP organized and a seamless experience for our members. Small businesses have a reputation for at times being sloppy, especially at scale. This role is to help us operate in a way that makes doing business with us feel easy for members.

This role is responsible for member support, facility management, project management, scheduling & payroll, and building systems that allow the business to scale. Over time, this role is designed to develop into a General Manager role as the gym increases its capacity for that role.

You Will Probably Enjoy This Role If

• You love sport performance coaching
• You value being effective as a leader
• You want high impact inside a growing small business
• You are organized without being rigid

This Is Not For You If

• You seek a corporate gym environment
• You intend to coach at multiple gyms and run side client business
• You don’t enjoy running culture!
• You struggle with working split days

What You Will Do

Operations Leadership

• Scheduling, payroll, and event coordination
• Shared project management of major gym initiatives & programs
• Improve SOP handbook and documentation

Member Experience

• Maintain high retention rates and associated metrics and needs
• Serve as the Customer Success Manager for members checking attendance and goal reviews
• Be the point of contact for membership needs day to day
• Improve CRM quality and communication consistency

Coaching Responsibilities

• Conduct 1:1, small group, & team coaching
• Assist with programming as needed

Systems and Technology

• Improve how we use software
• Keep member data and billing up to date

Sales Support

• Meet with prospects for consultations and sales
• Onboard new members

Requirements

• Previous experience as a S&C coach or personal trainer. Experience coaching track & field or cross country is highly preferred
• Must hold major S&C/fitness certification such as CSCS, NASM, USAW, ACSM, etc. USATF or running based certification sets you to the top of the list
• 2+ years of experience with fitness sales and/or management experience preferred
• Strong organizational, communication, and scheduling skills are required
• Tech savvy - especially with fitness business software. Able to learn basic software easily
• Morning, evening, & weekends are required. While they won’t be daily, you’ll need the capacity to do morning and evening coaching on the same day
• This role will report directly to me.

Compensation

• $32/hour for about 25-35 hours weekly. Hours vary slightly based on membership, events, and initiatives.
• Health insurance reimbursement available
• Continuing education stipend included
• Pay increases as responsibility scope & gym size grow