Operations Lead / Chief of Staff

Arch; San Francisco (CA); On-site; USD 150,000 - 210,000; Full time

Job summary

Arch seeks an Operations Lead / Chief of Staff to drive initiatives across operations, business development, sales, customer success, marketing, and fundraising. This in-person role emphasizes ownership and collaboration with founders in a climate tech context.

You will be based in San Francisco, required 3–4 days per week in the office, and will help shape the company’s future through strategic execution and stakeholder engagement.

Qualifications

• Minimum of 5 years in early-stage startups and strategy consulting, product management, or finance.
• Ability to execute across all business areas and guide product development with engineering/design.
• Proven track record of finding and engaging potential customers; willing to travel 1–2 times monthly.
• Comfort navigating uncertainty and rapidly developing innovative solutions.

Responsibilities

• Strategic Leadership: work with the CEO to develop and execute strategic initiatives.
• Cross-functional Operations: lead initiatives across operations, biz dev, sales, customer success, and marketing.
• Ownership & Problem-Solving: take ownership of challenges and drive solutions.
• Customer Engagement: gather feedback from customers to shape product direction.
• Talent Acquisition & Team Building: source, hire, and onboard high-performing talent.

Skills

Startup experience

Strategy & ops

Customer engagement

Adaptability

Travel willingness

Job description

New Plug a solar panel into your balcony outlet

Balcony solar panels let renters and apartment dwellers generate their own clean energy — no roof access needed.

Check if it's legal in your state and learn how to get started at PluginSolar.fyi.

Position OverviewWe are seeking an Operations Lead / Chief of Staff to take a central role in our team. In this high-impact role, you’ll work closely with our founders to drive our mission forward by spearheading key initiatives across operations, business development, sales, customer success, marketing, and fundraising. This role offers a unique opportunity to grow into a leadership position, shaping the future of our company based on your performance.

We are looking for someone with a strong ownership mindset and a deep passion for technology and environmental sustainability. This is an in-person role, requiring 3-4 days per week in our San Francisco office (Shack15 or WeWork), where you’ll be at the heart of our efforts to revolutionize the climate tech industry through close collaboration and innovation.

Key Responsibilities

• Strategic Leadership: Work closely with the CEO to conceptualize, develop, and execute strategic initiatives that align with our mission.
• Cross-functional Operations: Lead and execute initiatives across operations, business development, sales, customer success, and marketing, ensuring seamless execution and completion of every critical task.
• Ownership & Problem-Solving: Take extreme ownership of challenges, driving solutions independently and collaboratively while navigating ambiguity and complexity.
• Customer Engagement: Actively engage with customers to gather feedback, synthesizing their needs and shaping our product and company direction.
• Talent Acquisition & Team Building: Play a critical role in sourcing, hiring, and onboarding top talent, creating a high-performing team.

Qualifications & Experience

• Startup Experience: Minimum of 5 years of combined experience in early-stage startups (among the first ten team members) and strategy consulting, product management, or finance. Experience in early-stage startups is crucial.
• Operational Excellence: Demonstrated ability to execute any task across all business areas and work closely with engineering and design teams to strategically guide product development.
• Customer-Centric Approach: Proven experience in finding and engaging directly with potential customers, with a willingness to travel frequently (1-2 times per month).
• Adaptability & Innovation: Comfortable navigating uncertainty and rapidly developing innovative solutions that drive our mission forward.